Sales Operations Manager-(Remote) Limited Assortment/QSR
Company: Dairy Farmers of America
Location: Denver
Posted on: May 2, 2024
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Job Description:
Dairy Farmers of America (DFA), Dairy Brands--a dairy marketing
cooperative owned by more than 12,500 family farmers. Our mark
matters and it represents the wholesomeness of dairy that we share
with our communities and loved ones. DFA manufactures a variety of
dairy products, including cheese, butter, fluid milk, ice cream,
dairy ingredients and more, under well-known and established
regional brands. Our fingerprints touch thousands of brands across
the marketplace, and we're passionate about delivering the simple
pleasures of dairy to people everywhere, straight from our family
farm-owners. We are proud to provide families with fresh delicious
dairy products.------------By joining DFA, Dairy Brands you can
help us continue to make a difference that matters. We care deeply
about the well-being of our neighbors and friends, and we celebrate
the diversity of our company and our world. It takes an incredible
team to deliver the goodness of dairy and enrich our communities -
come join us!------------Dairy Farmers of America (DFA), Dairy
Brands--has an opening for a--Sales Operations Manager-(Remote)
Limited Assortment/QSR.--Manage the day-to-day operations of the
sales analysis/sales support department. Lead the team who supports
the sales group by coordinating and streamlining various sales
operations, sales analysis, and administrative processes. Ensure
the team operates efficiently, enabling the sales team to focus on
driving revenue and achieving sales targets. Collaborate with
multiple departments to ensure seamless communication and the
successful execution of sales strategies.--Job Duties and
Responsibilities--Oversee and manage sales operations activities to
ensure the smooth functioning of the sales team. This includes but
is not limited to order processing, sales reporting, sales data
analysis, and sales support activities.Provide guidance, direction,
and support to the sales support team, ensuring they are equipped
to assist the sales team effectively.Continuously assess and
enhance sales support processes, workflows, and systems to increase
efficiency and effectiveness. Identify and implement best practices
to optimize sales operations.Oversee the Customer Relationship
Management (CRM) system to ensure accurate and up-to-date
information on leads, opportunities, and customer
interactions.Collaborate with various departments, such as
marketing, finance, and logistics, to ensure seamless communication
and coordination to support the sales team's efforts.Address and
resolve escalated customer inquiries and issues, ensuring high
levels of customer satisfaction.The requirements herein are
intended to describe the general nature and level of work performed
by employee, but is not a complete list of responsibilities,
duties, and skills required.--Other duties may be assigned as
required.Engage in cross-functional collaboration to improve
processes and develop solutions to improve customer service.Develop
improved process to assure entire supply chain is setup for success
at key customer group. Provide positive customer experience and
manage the resolution of issues using a "solve by sundown"
mentality.Tracks and reviews customer fill rates across national
accounts and works with regional leaders to address areas of
concern.Own store level execution for assigned national
accounts.Manages new store openings and documents for plants.Manage
customer pricing survey work in the field.Tracks and measures key
customer service indicators and develops action plans.Responsible
for item maintenance including new item setup. Responsible for
Accounts Receivable tracking across assigned accountsResponsible
for Milk Case, palley, and tray tracking across all accountsLead,
Manage and improve order & service process across assigned national
accounts.Other duties as assigned.--BENEFITS:--Health and Welfare
benefits begin 1st of the month after start date401(k) with company
contribution - 100% vested at day one of eligibilityCompetitive
payPaid vacation and holidaysCareer growth opportunities - we
promote from within!Comprehensive healthcare benefitsService
recognition and employee rewardsEmployee referral programTuition
reimbursementWork for dairy farm families
Keywords: Dairy Farmers of America, Littleton , Sales Operations Manager-(Remote) Limited Assortment/QSR, Sales , Denver, Colorado
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