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Agent Results Advocate

Company: VirtualVocations
Location: Littleton
Posted on: February 9, 2024

Job Description:

A company is looking for an Agent Results Advocate.
Key Responsibilities:

Provide exceptional support to the Agent community by maximizing Agent support, performance, and satisfaction
Recognize trends within the Agent community and escalate concerns for effective resolution
Contribute to Agent retention by utilizing support tools and promoting active Agent engagement and advancement

Required Qualifications:

1+ years of contact center/BPO experience or comparable customer service-related work experience
Mastery of computer basics with an affinity towards technical systems
Functional proficiency in Microsoft products to include Outlook, Word, Excel, and PowerPoint
Flexible work schedule to include days, nights, overnights, weekends, and holidays
Bachelor's degree or equivalent years of work experience preferred

Keywords: VirtualVocations, Littleton , Agent Results Advocate, Sales , Littleton, Colorado

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