Leasing Agent
Company: Richmark Property Management
Location: Littleton
Posted on: September 20, 2023
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Job Description:
Position Summary
The leasing agent's focus is to assure that leasing, marketing, and
customer service goals are met for the property. The leasing agent
is 100% customer-facing. The primary responsibilities of the
leasing agent are to generate traffic, lease units, and provide
exceptional customer service to our residents.
Ongoing Essential Duties
Utilizes property management software to manage incoming leads,
responds quickly, and follows up on schedule
Is knowledgeable regarding availability of units, pricing, and
property information relevant to new prospects
Strives to meet and exceed occupancy goals
Is familiar with Fair Housing Regulations and performs all tasks
accordingly
Maintains a working knowledge of the local community, including
local schools, business, and events
Participates in planning and hosting resident appreciation events
and constantly works to engender a sense of community among
residents
Performs opening tasks, including checking on the readiness of the
model or show units, the tour paths, and the community
amenities
Serves as a first point of contact for residents, works to resolve
any issues or complaints.
Quickly returns missed phone calls and stays current with all
follow-ups for leads and prospects
Quickly escalates any customer service issues to site management
when support is needed
Communicates effectively to site management and maintenance team to
resolve any noticed issues
Enthusiastically embraces the company culture, provides a welcoming
environment for residents and guests, demonstrates our drive to
maintain the highest of standards, and provides the best possible
experience for everyone on site
Enthusiastically greets each person who enters the office
Approaches each situation in a friendly and helpful manner
Maintains a pleasant, professional, and cheerful presence at all
times
Always presents a professional appearance and follows established
dress code policy
Strives to learn the assistant community manager's role and can
fill in for the assistant community manager when needed.
Other duties as assigned
Required Skills/Abilities:
Basic computer knowledge including proficiency in Microsoft Word,
Excel, and Outlook
Experience in social media and technology
Proficiency in converting phone calls to appointments and
appointments to leases (Sales)
Ability to act independently and make decisions
Excellent verbal and written communication skills
Flexibility to work weekends, overtime, and other unscheduled times
as required
Supervisory Responsibilities:
This position does not have supervisory responsibilities
Education and Experience:
Customer service experience
At least 6 months experience in the apartment, leasing, or
hospitality industry preferred
High school diploma or equivalent combination of education
required
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
PI32530433-35216-1d20b3c60437
Keywords: Richmark Property Management, Littleton , Leasing Agent, Sales , Littleton, Colorado
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