Leasing Agent

Company: Richmark Property Management
Location: Littleton
Posted on: September 20, 2023

Job Description:

Position Summary
The leasing agent's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing agent is 100% customer-facing. The primary responsibilities of the leasing agent are to generate traffic, lease units, and provide exceptional customer service to our residents.

Ongoing Essential Duties
Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
Strives to meet and exceed occupancy goals
Is familiar with Fair Housing Regulations and performs all tasks accordingly
Maintains a working knowledge of the local community, including local schools, business, and events
Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
Serves as a first point of contact for residents, works to resolve any issues or complaints.
Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
Quickly escalates any customer service issues to site management when support is needed
Communicates effectively to site management and maintenance team to resolve any noticed issues
Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
Enthusiastically greets each person who enters the office
Approaches each situation in a friendly and helpful manner
Maintains a pleasant, professional, and cheerful presence at all times
Always presents a professional appearance and follows established dress code policy
Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.
Other duties as assigned

Required Skills/Abilities:
Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
Experience in social media and technology
Proficiency in converting phone calls to appointments and appointments to leases (Sales)
Ability to act independently and make decisions
Excellent verbal and written communication skills
Flexibility to work weekends, overtime, and other unscheduled times as required
Supervisory Responsibilities:
This position does not have supervisory responsibilities
Education and Experience:
Customer service experience
At least 6 months experience in the apartment, leasing, or hospitality industry preferred
High school diploma or equivalent combination of education required
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

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Keywords: Richmark Property Management, Littleton , Leasing Agent, Sales , Littleton, Colorado