Leasing Agent

Company: Richmark Property Management
Location: Littleton
Posted on: May 21, 2023

Job Description:

Description:Position SummaryThe leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.Ongoing Essential Duties

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
• Strives to meet and exceed occupancy goals
• Is familiar with Fair Housing Regulations and performs all tasks accordingly
• Maintains a working knowledge of the local community, including local schools, business, and events
• Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
• Serves as a first point of contact for residents, works to resolve any issues or complaints.
• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
• Quickly escalates any customer service issues to site management when support is needed
• Communicates effectively to site management and maintenance team to resolve any noticed issues
• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
• Enthusiastically greets each person who enters the office
• Approaches each situation in a friendly and helpful manner
• Maintains a pleasant, professional, and cheerful presence at all times
• Always presents a professional appearance and follows established dress code policy
• Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.
• Other duties as assignedRequirements:Required Skills/Abilities:
  • Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
  • Experience in social media and technology
  • Proficiency in converting phone calls to appointments and appointments to leases (Sales)
  • Ability to act independently and make decisions
  • Excellent verbal and written communication skills
  • Flexibility to work weekends, overtime, and other unscheduled times as required Supervisory Responsibilities:
    • This position does not have supervisory responsibilitiesEducation and Experience:
      • Customer service experience
      • At least 6 months experience in the apartment, leasing, or hospitality industry preferred
      • High school diploma or equivalent combination of education requiredPhysical Requirements:
        • Prolonged periods sitting at a desk and working on a computer.
        • Must be able to lift up to 15 pounds at times.PI216927379

Keywords: Richmark Property Management, Littleton , Leasing Agent, Sales , Littleton, Colorado