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Leasing Agent

Company: Richmark Property Management
Location: Littleton
Posted on: May 21, 2023

Job Description:

Description:Position SummaryThe leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.Ongoing Essential Duties

  • Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
  • Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
  • Strives to meet and exceed occupancy goals
  • Is familiar with Fair Housing Regulations and performs all tasks accordingly
  • Maintains a working knowledge of the local community, including local schools, business, and events
  • Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
  • Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
  • Serves as a first point of contact for residents, works to resolve any issues or complaints.
  • Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
  • Quickly escalates any customer service issues to site management when support is needed
  • Communicates effectively to site management and maintenance team to resolve any noticed issues
  • Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
  • Enthusiastically greets each person who enters the office
  • Approaches each situation in a friendly and helpful manner
  • Maintains a pleasant, professional, and cheerful presence at all times
  • Always presents a professional appearance and follows established dress code policy
  • Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.
  • Other duties as assignedRequirements:Required Skills/Abilities:
    • Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
    • Experience in social media and technology
    • Proficiency in converting phone calls to appointments and appointments to leases (Sales)
    • Ability to act independently and make decisions
    • Excellent verbal and written communication skills
    • Flexibility to work weekends, overtime, and other unscheduled times as required Supervisory Responsibilities:
      • This position does not have supervisory responsibilitiesEducation and Experience:
        • Customer service experience
        • At least 6 months experience in the apartment, leasing, or hospitality industry preferred
        • High school diploma or equivalent combination of education requiredPhysical Requirements:
          • Prolonged periods sitting at a desk and working on a computer.
          • Must be able to lift up to 15 pounds at times.PI216927379

Keywords: Richmark Property Management, Littleton , Leasing Agent, Sales , Littleton, Colorado

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