Customer Service Rep
Company: Fidelity Investments
Location: Littleton
Posted on: June 18, 2022
Job Description:
Job Description:Are you looking for a career where you will make
a difference in people's lives?If so, consider joining our Denver,
CO team! We're hiring great people with a passion for helping
others.Apply today to join the next class of Financial Customer
Associates. This is a full-time, phone-based customer service
position and you do not need a finance background to succeed in the
role.We're looking for individuals who care about and can relate
with others. We provide eight/nine weeks of paid training and
ensure you have the resources you need to succeed. And, as part of
a hiring class, you will also have a peer group to rely on for
support. Shifts and Hours: Monday - Friday. Training hours are
7:30am - 4:00pm and post training must be able to work an 8hr shift
during the hours of 7:00am - 10:00 pmClick to learn more about
Training Opportunities at Fidelity (opens in a new tab) and how we
support our associatesRegular participation at our sites is an
important part of our culture. Please be mindful of eventual
commute distance.Make an Impact By
- Establishing rapport and showing empathy with customers, making
them feel valued
- Assisting customers with professionalism while following
measurable business goals
- Effectively using internal resources (e.g. computer systems,
online resources, and business partner relationships) to arrive at
the right solution for the client
- Demonstrating excellent customer service skills with
perseverance to resolve issues and processing transactions
accurately
- Defining a problem clearly and raising concerns when
necessary
- Taking initiative for acquiring the expertise and knowledge to
effectively resolve customer issues
- Representing Fidelity's Voice to Our Customers
- Adding your voice and ideas to our Quality Improvement
ProcessThe Expertise and Skills You Bring
- Having a degree or equivalent customer service experience is
helpful. If you don't have a degree, but would like to pursue one,
Fidelity offers tuition reimbursement programs that can help you
further your education.
- Listening and empathy skills to support the challenges of our
diverse customers
- Excellent communications skills (both written and verbal)
- "Of service" attitude towards others and being a supportive
teammate
- Delivering an excellent customer experience
- Personal computer proficiency
- Pro-active problem-solving skills
- Adaptable with the flexibility to thrive in various work
environments (i.e. working from home, overtime, etc.)
- Ability to manage challenging situations and conversations
- Utilizing effective questioning to uncovering hidden customer
needs
- Identifying the actions needed to obtain positive
outcomesOpportunities to GrowAs a successful Financial Customer
Associate, you will have opportunities to explore different career
paths. Your manager will work with you to identify career
objectives and together you will carry out a plan to meet your
individual goals.Hear more about the role from one of our Financial
Customer Associates.Read more about our commitment to Diversity &
InclusionPlease see below for the salary range for work locations
in Colorado only:$35,000 - $52,500This position is eligible for
incentive compensation or an annual bonus
opportunity.Certifications:Company OverviewFidelity Investments is
a privately held company with a mission to strengthen the financial
well-being of our clients. We help people invest and plan for their
future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money.Join UsAt Fidelity, you'll
find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a Glassdoor Employees' Choice Award, we have been
recognized by our employees as a Best Place to Work in 2022. And
you don't need a finance background to succeed at Fidelity-we offer
a range of opportunities for learning so you can build the career
you've always imagined.Many of our associates are continuing to
work remotely temporarily due to COVID-19. When Fidelity employees
eventually return to the office, our goal is for most people to
work flexibly in a way that balances both personal and business
needs with time onsite and offsite through what we're calling
"Dynamic Working."We invite you to Find Your Fidelity at
fidelitycareers.com.Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Leave of
Absence/Accommodation Team by sending an email to accommodations
@fmr.com, or by calling 800-835-5099, prompt 2, option 3. We
welcome those with experience in jobs such as Bookkeeper, Accounts
Payable Clerk, and Staff Accountant and others in the Accounting
and Finance to apply.
Keywords: Fidelity Investments, Littleton , Customer Service Rep, Sales , Littleton, Colorado
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