IT Technician

Company: DISH
Location: Littleton
Posted on: September 14, 2023

Job Description:

Department Summary--DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.--Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.--We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.--Opportunity is here. We are DISH. Job Duties and Responsibilities--IT Technicians are responsible for handling tier 2 and higher problems including expert level troubleshooting and analysis methods. Each technician is an expert in their field and is responsible for research and development of solutions to new or old issues. Knows and applies the fundamental concepts, practices, and procedures related to computer hardware support in an enterprise environment.--Key Responsibilities:

• Provide a complete resolution of any issues beyond the scope of this role by collaborating with other teams
• Ability to research and deploy fixes for tier two troubleshooting
• Resolve internal customer task and incident tickets in ServiceNow in a timely fashion, while providing great customer service
• Assist end-users with installation, configuration and ongoing usability of system hardware and software
• Supporting Remote users
• Verify functionality of hardware and manage workstations, printers and other related equipment
• Determine, identify and troubleshoot technical problems relating to software, Install and configure software programs and applications
• Works with team members to troubleshoot both complex and routine computer issues
• Contributes to the overall operations of a company by writing and distributing memos about best practices for computer use
• Creates documentation for improved processes, new processes, fixes, and general information for the team and enterprise
• Communicates with individuals by phone, email, messages, and on a technical conference bridge to solve technical problems
• Performs various duties depending on circumstances and current company needsSkills, Experience and RequirementsExperience:-- 3 plus years related experience and/or training; or equivalent combination of education and experienceSkills and Qualifications:
  • Strong customer service skills; friendly, approachable and motivated with a strong work ethic
  • A team player who has the ability to work effectively with all levels of company personnelAdvanced troubleshooting skills to include analyzing error reports and elevating to advanced fix teams as needed with minimal to no supervisionGood analytical skillsExcellent oral and communication skillsKnowledge of current MacOSX, Windows 10, Google G-Suite, Windows Active Directory, iOS, Android, MS Office
  • Solid ability to solve practical problems
  • Ability to interpret a variety of instructions furnished in written or oral form
  • Team player who has the ability to work effectively with all levels of company personnel
  • Excels in-- time management, task prioritization, including daily tasks with minimal supervision
  • Asset/Inventory management
  • Ability to use entry level scripting language (PowerShell)
  • Experience troubleshooting logs to determine the root cause of failed installations
  • Adapts quickly to changing circumstances, new standards, and requests by company management
  • Acts quickly in Enterprise-wide outages and situations so the company can resume normal operations as soon as possible
  • Stays abreast of current trends and technology and makes recommendations that will help a company keep up with technology standards in the industry
  • This position will require a flexible shift and could be required to change your shift depending on needs
  • OnCall responsibilities depending on location
  • Works with executives and ensures all escalations are handled promptlyThe physical demands described here are representative of those that an employee may encounter and are listed to show what may be necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Frequent use of hands, sit and/or stand continuously for extended periods of time; and reach with hands and arms, bend, move, or crawl into small spacesFrequently lift up to 50lbs.--Work Attire:-- Business Casual Salary Range Compensation: $22.88/Hour - $30.96/Hour Compensation and Benefits--We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: .----------The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

Keywords: DISH, Littleton , IT Technician, Professions , Littleton, Colorado