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OPERATIONS TECHNICIAN I

Company: The Judge Group
Location: Littleton
Posted on: November 18, 2021

Job Description:

Location: Littleton, CO Description: Our client is currently seeking a OPERATIONS TECHNICIAN I Position: Operations Technician I Duration: 12+ Months Location: Littleton, CO Job Description : Roles and Responsibilities: --- Actively troubleshoot several service types such as T1, DS3, and ethernet solutions --- Escalate and hold LEC Partners accountable for offnet repairs --- Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes --- Efficiently and accurately manages customer-initiated trouble tickets to resolution. --- Maintains customer relationships, both internal and external --- Monitors the performance of the telecommunications networks, including usage, load patterns and system response Qualifications: --- Basic understanding of the OSI networking model physical, data link, and network layers --- A proven track record troubleshooting technical issues --- Ability to manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation --- Practicing excellent customer service --- Demonstrating proficiency with trouble ticketing application and other internal tools --- Ability to work in a fast-paced operational environment --- Ability to answer customer calls and work issues via trouble ticket proficiently and independently --- Ability to work in a 24 x 7 fast paced environment --- Ability to interface in a professional manner with management and customers --- Aptitude for on the job training --- Comfortable asking questions --- Eager to learn and build skills --- Able to effectively manage multiple issues simultaneously thorough effective work prioritization --- Demonstrated ability to make sound decisions and logical thinking when under pressure --- Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management. Ability to relate technical issues to management and lead personnel.

Contact: nsingh02@judge.com This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Keywords: The Judge Group, Littleton , OPERATIONS TECHNICIAN I, Professions , Littleton, Colorado

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