IT Help Desk Technician
Company: ClearChoice Dental Implant Centers
Location: Littleton
Posted on: February 17, 2021
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Job Description:
IT Help Desk TechnicianJob DescriptionClearChoice is looking for
a competent Help desk technician to provide fast and useful
technical assistance on computer systems and applications. You will
answer queries on technical issues and offer advice to solve
them.An excellent Help desk technician must have good technical
knowledge and be able to communicate effectively to understand the
problem and explain its solution. They must also be client-oriented
and patient to deal with difficult issues.The goal is to create
value for our clients that will help preserve the company's
reputation and business.Responsibilities* Serve as the first point
of contact for clients seeking technical assistance over the phone,
email, and our help desk portal* Perform remote troubleshooting
through diagnostic techniques and pertinent questions* Follow HIPAA
policies.* Determine the best solution based on the issue and
details provided by clients* Walk the client through the
problem-solving process* Provide seamless escalation for trouble
issues to other departments or individuals when needed* Provide
accurate information on IT products or services* Record events and
problems and their resolution in our ticketing system* Follow-up
and update client status and information* Pass on any feedback or
suggestions by clients to the appropriate internal team* Identify
and suggest possible improvements on proceduresRequirements* Proven
experience as a help desk technician or other client support role*
Good understanding of computer systems, mobile devices and other
tech products* Ability to diagnose and resolve software and
hardware technical issues* Proficiency in English* Excellent
communication skills* Client-oriented and cool-tempered* Preferred
BSc/BA in IT, Computer Science or relevant fieldCompensation And
Benefits$40,000- $45,000 base compensation DOEIn addition to your
base compensation, depending on position, you may be eligible for a
quarterly or annual bonus (potential bonuses are merit based).
Medical Insurance Coverage, Dental Insurance Coverage, Vision
Insurance Coverage, Retirement Plan (401K) options are provided as
an additional benefit of employment with ClearChoice.EOE
Keywords: ClearChoice Dental Implant Centers, Littleton , IT Help Desk Technician, Professions , Littleton, Colorado
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