Lead System IT Analyst-Remote
Company: Lumen
Location: Littleton
Posted on: February 14, 2021
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Job Description:
*About Lumen*
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook:
/lumentechnologies, Instagram: @lumentechnologies and YouTube:
/lumentechnologies.
* Job Summary*
The International IT team needs a well rounded individual who is
able to wear multiple hats. The main responsibility of this person
will be to work with International customers or stakeholders to
understand their business needs, their processes, prioritize
capabilities, provide expert technical direction, create the
solution vision and roadmap, design processes, define requirements,
create features, partner with IT architects to design complex
solutions, and guide work and international teams through the
intake to delivery process.
Solution Mgmt has explicit content authority to take responsibility
for continuously defining, prioritizing, and validating
requirements. Since the International team relies on multiple
Solution Trains to deliver capabilities, this person will laise
with multiple Solution Managers, Product Owners, Development
Leaders and NA partners to ensure capabilities are delivered to
EMEA, APAC, and LATAM stakeholders. Working closely with
development, in short, integrated learning cycles, Solution
Management bring the voice of the customer to the developers.
Solution Management prioritizes work using Weighted Shortest Job
First (WSJF), schedule Features and Capabilities for Release using
the Roadmap, validate customer response, and provides fast
feedback.
* The Main Responsibilities*
* Works with International EPIC Owners, PM's, STE, stakeholders and
end users
* Gather and understand business and user needs & validates
solutions across a large range of business systems
* Understands processes and design new processes and solutions in
partnership with other Solution Managers and IT architects
* Understands & support portfolio work
* Manage & prioritize the flow of work
* Lead and participate in a matrixed team of global employees to
meet business objectives and service levels
* Lead group projects and decisions, ensuring that the right
problem is solved efficiently
* Participate in peer reviews of data analyses, process
documentation
* Prepare executive summaries and actionable recommendations from
detailed and complex analyses
* Owns Solution Vision and Roadmap Solution Backlog, Pricing,
ROI
* Collaborate with Release Mgmt
* Content authority over Capabilities and Features
* Backlog refinement
* Understands Solution Enablers
* Collaborates with other teams to share impact of projects to
international users; prepares international users for participation
in projects where impacted
* Analyze vendors' software terms and conditions to determine
alignment with business and user requirements. Recommend terms and
conditions that provide the greatest flexibility now and in the
future
* Develop and improve best practices for achieving Software Asset
Management objectives; automate tasks to improve efficiency where
appropriate; influence others to adopt best practices
* Qualifications*
* 5+ years experience in business analysis
* 5+ years experience in project or program management
* 5+ years of experience designing IT solutions
* Skilled at data analysis
* Excellent communication skills
* Abilitiy to work with cross-functional team and external
vendors
* Requires minimal supervision to manage multiple priorities,
applies independent judgment to accomplish objectives
* Demonstrated strong and positive interpersonal talents; able to
interact with and influence people from all disciplines; able to
balance persuasiveness and assertiveness to build relations while
meeting objectives.
* Self-awareness of skills and awareness of organizational
impacts
* Preferred: Experience in International Business
* Bachelor's or 8+ years of relevant experience
Requisition #: 241402
* EEO Statement*
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
* Disclaimer*
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: Lumen, Littleton , Lead System IT Analyst-Remote, Professions , Littleton, Colorado
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