Senior Lead Analyst - AI and Conversational Design
Posted on: March 24, 2020
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
Consulting-level, highly analytical professional with strong
business acumen to assist with the development of AI and
conversational design platforms.
Develop new AI conversations across our Consumer business
Develop, approve, and deploy conversation verbiage for AI
Document AI conversational flows
Drive containment and experience scores (NPS and Satisfaction)
Shadow subject matter experts to develop new use cases and
Produce regular reporting and analysis of AI performance
Create Adhoc reporting
Knowledge of large data storage and manipulation.
Can develop reports and effectively summarize the results
Good balance of technical aptitude and business acumen
Have excellent communication and written skills
Can work in a rapid, agile environment
Expert in Microsoft Office Applications
Experience with AI conversational product preferably Watson
Assistant (2 to 3 yrs on Watson)
Experience documenting AI dialogs via Botmock (1+ yrs on
Qualified candidates in alternate locations will be considered.
Bachelors or Equivalent
Alternate Location: US-Arizona-Phoenix; US-Colorado-Denver;
US-Minnesota-Minneapolis; US-Nebraska-Omaha; US-North
Carolina-Charlotte; US-Oregon-Portland; US-Tennessee-Johnson City;
US-Texas-Houston; US-Utah-Salt Lake City; US-Washington-Seattle
Requisition #: 219923
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Littleton , Senior Lead Analyst - AI and Conversational Design, Professions , Littleton, Colorado
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