Patient Access Specialist - Boulder, CO
Company: Optum
Location: Boulder
Posted on: May 19, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
The -Patient Access Specialist -is responsible for the smooth
operation and flow of patients within the registration area. This
includes greeting patients, providing information, answering
phones, registering patients and entering exam orders as required.
They are also responsible for obtaining all demographics, insurance
information, appropriate codes, and authorizations from patients
(or their representatives) and physicians in a courteous and
efficient manner for billing. - -Other duties pertinent to optimal
patient experience, patient flow, and efficient staff utilization
are also expected.
Schedule: -7am-5pm Monday, Tuesday, Wednesday and Friday.
Schedule is subject to change based on business needs.
Location: -4747 Arapahoe Ave., Boulder, CO 80303
Primary Responsibilities:
Interview patient to obtain demographic, billing, and insurance
information and complete all registration steps
Locate and process provider requisitions
Determine insurance eligibility
Determine patient payment and collect payment on insured and
self-pay accounts
Obtain signatures for necessary paperwork including, but not
limited to, financial agreements and medical release, etc
Demonstrate thorough knowledge of EMTALA regulations
Problem solves account registration issues when working reports
and/or patient concerns
Prioritize work according to departmental need
Maintain proficiency on all necessary software modules
Exercise good judgment in referring complex situations to the
appropriate leadership team member
Respond to patient questions, concerns and feedback, referring them
to appropriate lead or supervisor
Responsible for meeting all competencies as listed on the
Competency Based Orientation and regularly scheduled competency
checkoffs
Employees are expected to comply with all regulatory requirements,
including Joint Commission Standards
Is familiar with organization, department, and job specific
Environment of Care areas, including Life Safety, Utilities
Management, Hazardous Materials communications, Emergency
Preparedness, Infection Control, and Medial Equipment failure
Must adhere to Universal Precautions which includes a) The use of
protective barriers as appropriate; *gloves *masks *gowns *pocket
masks *safety glasses, b) Handling and disposing of infectious
waste appropriately, c) Hand washing as appropriate
Keep up to date with all hospital policies and procedures
Assist with coverage of open shifts when needed
Attend staff meetings and all mandatory meetings as required
Complete required hospital-wide trainings as required
Report all supply needs, work related problems, or injuries to
leadership
Read and return all e-mail, phone calls
Responsible for time keeping, clocking in and out according to
established guidelines, as well as, reporting absences, leaves, and
tardiness according to policy
Ensure that all supplies and forms are stocked in the area
Assists with other duties as requested
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher) -
Ability to work at 7am-5pm, Monday, Tuesday, Wednesday and
Friday
Preferred Qualifications:
Experience with Microsoft Office products
Experience in a Customer Service Role
Experience with Medical Records
Experience in a Hospital Patient Registration Department, Physician
office or any medical setting
Experience in insurance reimbursement and financial
verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Soft Skills:
Strong interpersonal, communication and customer service skills -
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The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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Application Deadline: -This will be posted for a minimum of 2
business days or until a sufficient candidate pool has been
collected. Job posting may come down early due to volume of
applicants. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Littleton , Patient Access Specialist - Boulder, CO, Other , Boulder, Colorado
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