Customer Service Representative (HYBRID)

Company: Allstate Insurance
Location: Littleton
Posted on: November 25, 2022

Job Description:

*Customer Service Representative (Hybrid Opportunity) - Littleton, CO*

_Do you enjoy solving problems?_

_Do you get energized by helping people?_

_Are you looking to grow your career?_

We are looking for a friendly and coachable person to join our Allstate Agency as _the voice of our agency. _

You will help customers by informing them about insurance products, answering questions, and completing service requests in a friendly and professional manner. While managing service work, you will find efficient and effective ways to resolve customer problems and provide them with the proper follow-up.

When you are not completing service work, you will have the opportunity to generate new business by making genuine contacts with Littleton residents to see how Allstate insurance can fit their needs.

After initial training, there is an opportunity for this job to be *hybrid*.

*Benefits: *
* Uncapped commission pay
* Steady employment with an essential business
* Holidays Off
* Career Development & Growth
* Hands-On Training
* Health Insurance
* Dental Insurance
* Paid Time Off
* Enrollment in a 401k after 1 year

*Responsibilities of the Customer Service Representative: *
* Address customer questions about Allstate products and services through inbound calls, emails, and other forms of communication
* Generate new business for the agency through cold calls, referrals, and in-office visits
* Follow up with customers about any changes or updates made to their policies
* Provide friendly and attentive customer service and address Inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification
* Conduct cross-selling and work with the agency teams to help reach its sales goals
* Manage other administrative tasks that include copying, mailing, managing media, and maintaining the company CRM
* Other duties as assigned

*Requirements of the Customer Service Representative: *
* 2 Years of customer service experience
* 2 Additional years of sales experience is preferred
* Technology proficiencies that include using the CRM and implementing new forms for efficiency
* High School Diploma or GED
* Excellent verbal and written communication skills
* A current knowledge of the insurance industry is helpful

This position is most often HYBRID, which means that there are both in-person _and_ remote work opportunities that come with this job. *The Steve Vaughn Allstate Agency is based in Littleton, CO. *

*To apply, please include a resume and cover letter!*

Job Types: Full-time, Part-time

Pay: From $40,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Commission pay

Ability to commute/relocate:
* Littleton, CO 80127: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Allstate Insurance, Littleton , Customer Service Representative (HYBRID), Other , Littleton, Colorado