Posted on: September 18, 2022
SUMMARYProvide prompt, efficient, courteous service to all
guests. Service includes greeting, seating, taking and serving
orders, clearing dishes and resetting tables.ESSENTIAL DUTIES AND
RESPONSIBILITIESThese include the following:
- Develop and maintain professional functional working
relationships with IHOP employees and guests.
- Execute the "Service Success Steps" per the IHOP SOP to ensure
a high-quality guest experience.
- Handle guest complaints in a timely manner, inquire about the
quality of the dining experience, thank guests, and invite them to
- Communicate guest food orders and service requests in an
accurate and timely manner.
- Memorize and apply IHOP terminology, abbreviations,
methodologies, and plating and menu knowledge.
- Comply with SOP methods in regard to guest checks and
maintaining cash control.
- Stock and rotate all needed supplies in the service areas and
- Comply with all local and SOP health, sanitation, and safety
- Clear, clean, and reset tables and clean chairs, booths, and
floors after guests leave.
- Perform all cleaning duties according to posted cleaning
- Comply with IHOP uniform and appearance standards per SOP
- Perform other assignments or tasks as assigned by the General
Manager, Assistant Manager, or acting supervisor.QUALIFICATIONSTo
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.EDUCATION AND/OR EXPERIENCEPrior experience or training
is desired, but may not be required.LANGUAGE SKILLSAbility to read
and comprehend instructions, correspondence, and memos. Ability to
write guest checks and simple correspondence. Ability to read and
speak English well enough to understand guest checks, read
instructions, and communicate with guests.MATHEMATICAL
SKILLSAbility to add, subtract, multiply, and divide in all units
of measure using whole numbers, common fractions, and
decimals.REASONING ABILITYAbility to apply common sense
understanding to carry out detailed but uninvolved written or oral
instructions. Ability to deal with problems involving a few
concrete variables in standardized situations.OTHER SKILLS AND
ABILITIESIHOP training coursework as assigned.PHYSICAL DEMANDSThe
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee
regularly is required to use hands to finger, handle, or feel
objects, tools, or controls; reach with hands and arms; and climb
or balance. The employee frequently is required to stand; walk;
stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
The employee occasionally must lift and/or move up to 25
pounds.WORK ENVIRONMENTThe work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.While performing the duties of
this job, the employee occasionally is exposed to fumes or airborne
particles. The noise level in the work environment is usually
Keywords: IHOP, Littleton , Server, Other , Littleton, Colorado
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