Systems Engineer I - APO Support Center

Company: SPECTRUM
Location: Littleton
Posted on: August 6, 2022

Job Description:

This position is eligible to work in a hybrid work model (combination of in-office and remote days).

JOB SCOPE

The Systems Engineer I will be a shift engineer in the support center, directly responsible for maintaining the operational integrity of enterprise-wide customer facing applications, their associated operating systems & databases, and associated infrastructure by addressing break/fix issues, performing scheduled maintenance, and conducting preventive monitoring. The shift lead will provide technical training, guidance, and mentoring to the shift team and will participate in the vetting of new processes introduced into the team's workload.

DUTIES AND RESPONSIBILITIES

• Support Spectrum Network Operations group with the operation of applications provided over the customer network and used to operate the customer network, including e-mail, DHCP, DNS, subscriber service provisioning, ticketing systems, NMS, EMS, fault management systems, custom monitoring tools, and data center operations.
• Responsible for colocation management, which will include but is not limited to:
• Application system alarm response
• Break/fix activity
• Incident triage
• Change management
• Smart hands and facility access management
• Performs other duties as requested by manager.BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.
  • Minimum one (1) year of experience in deployment, implementation and/or installation of enterprise hardware
  • Minimum one (1) year of experience in circuit provisioning and/or network operations
  • Must be able to work the following shift: Tuesday thru Friday; 8:30PM to 7:00AM ADDITIONAL JOB QUALIFICATIONS
    • Experience working with the following technologies; Remedy, Splunk, IBM Netcool (ITVM), SQL, MySQL, Oracle, IP networking protocols, Cisco & HP hardware, Linux, RedHat, Windows OS, JavaScript, PERL, and working within Ethernet, IP and/or SONET based networks.
    • Experience installing, administering, configuring, and maintaining OSS and service provisioning applications: including operating systems and related software.
    • Apply technical expertise to a variety of situations, evaluating problems and implementing best solutions
    • Able to communicate across intra and inter-company boundaries stating requirements needed in support of customer requirements
    • Proficiency in creating diagrams in Excel and Visio
    • Experience monitoring and managing applications, device availability, network conditions, and system reliability/performance, as well as service and program maintenance and storage resources
    • Experience in 24x7 network and systems support/operations center.PREFERRED QUALIFICATIONS
      • Experience working within Telecommunications industry
      • Network Management experience
      • High degree of personal motivation and proven ability to work independently with little supervision in order to resolve customer or technical issues
      • Experience with NetCool, CA Spectrum, Remedy, & Splunk
        ISY325-APO 311885 311885BR
        
        Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
        
        The pay for this position has a salary range of $59,300.00 to $94,700.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Keywords: SPECTRUM, Littleton , Systems Engineer I - APO Support Center, Other , Littleton, Colorado