Customer Relationship Advocate-Denver Tech Center
Company: Fidelity Investments
Location: Littleton
Posted on: August 5, 2022
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Job Description:
Job Description Do you enjoy helping others? Are you the ---go
to person--- at work or in your community? Would your friends and
peers describe you as friendly and curious? We really should
talk--- Fidelity wants extraordinary people with a passion for
assisting others as candidates for a Customer Relationship Advocate
(CRA) position. We have positions for those with and without
college degrees---and if you don---t yet have a degree but want one
--- we support that too. To assist you with your higher education
goals, Fidelity offers tuition reimbursement programs that can help
you further your education . No finance background---No problem
Yes, we are in financial services, but not in the old-fashioned way
you might be thinking. If you come to us knowing the industry ---
great, but if you need support learning --- that works too. We will
provide you what you need through a paid world class training
program to set you up for success. If you can bring us your
dedication for helping others --- we---ll teach you the financial
expertise and assist you with becoming a licensed broker. At
Fidelity, the customer experience is our top priority, and we---re
looking for individuals that: Have relationship building skills and
are committed to providing excellent customer service Have
experience in people facing industries including service, retail,
healthcare, or hospitality This is a full-time hourly phone
position that also offers the opportunity to work extra hours based
on the business needs and your availability. Regular participation
at our on-location sites is an important part of our culture.
Please be mindful of commute distance when considering applying.
Relocation assistance may be available for those who meet
eligibility requirements The Purpose of Your Role The CRA role is
an integral part of a broader team that takes incoming calls from
our customer base while addressing customer service issues. We are
looking for candidates who wish to gain financial expertise while
growing professionally. Our successful CRAs assist clients with a
broad range of needs including answering questions about their
account balances to guiding them to the appropriate resources. The
goal remains consistent for all interactions: help customers feel
more confident, make clearer decisions, and achieve their own
financial dreams . Our Investments in You Our benefit programs
(opens in a new tab) are crafted to help you and your loved ones
strike the perfect balance. Sound too good to be true? See for
yourself and learn more about our benefits offerings: Click to hear
from a few of our associates about the outstanding benefits
Fidelity offers: Benefits at Fidelity Investments (opens in a new
tab) Click here for a local news story about how we are helping our
employee---s payback their student loan debt(opens in a new tab)
Training for Your Role We offer a paid, industry-leading
development program that will fully prepare you to engage with
customers while acquiring your Series 7 and 63 licenses. Click to
learn more about Training Opportunities at Fidelity(opens in a new
tab) and how we support our associates to obtain their securities
licenses Safety is our top priority. Once we can be together in
person with fewer safety measures, this role will move to our
dynamic working approach. You'll be spending some of your time
onsite Learn More: Dynamic Working (opens in a new tab) Please see
below for the salary range for work locations in Colorado only:
$47,500 This position is eligible for incentive compensation or an
annual bonus opportunity. Certifications:Series 07 - FINRA, Series
63 - FINRA Company Overview Fidelity Investments is a privately
held company with a mission to strengthen the financial well-being
of our clients. We help people invest and plan for their future. We
assist companies and non-profit organizations in delivering
benefits to their employees. And we provide institutions and
independent advisors with investment and technology solutions to
help invest their own clients--- money. Join Us At Fidelity,
you---ll find endless opportunities to build a meaningful career
that positively impacts peoples--- lives, including yours. You can
take advantage of flexible benefits that support you through every
stage of your career, empowering you to thrive at work and at home.
Honored with a Glassdoor Employees--- Choice Award, we have been
recognized by our employees as a Best Place to Work in 2022. And
you don---t need a finance background to succeed at Fidelity---we
offer a range of opportunities for learning so you can build the
career you---ve always imagined. Many of our associates are
continuing to work remotely temporarily due to COVID-19. When
Fidelity employees eventually return to the office, our goal is for
most people to work flexibly in a way that balances both personal
and business needs with time onsite and offsite through what
we---re calling "Dynamic Working." We invite you to Find Your
Fidelity at fidelitycareers.com. Fidelity Investments is an equal
opportunity employer. We believe that the most effective way to
attract, develop and retain a diverse workforce is to build an
enduring culture of inclusion and belonging. Fidelity will
reasonably accommodate applicants with disabilities who need
adjustments to participate in the application or interview process.
To initiate a request for an accommodation, contact the HR Leave of
Absence/Accommodation Team by sending an email to accommodations
fmr.com, or by calling 800-835-5099, prompt 2, option 3. We welcome
those with experience in jobs such as Sales Demonstrator, Sales
Assistant, and Sales Manager and others in the Sales to apply.
Keywords: Fidelity Investments, Littleton , Customer Relationship Advocate-Denver Tech Center, Other , Littleton, Colorado
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