Guest Experience Specialist - $250 Hiring Bonus!

Company: Peachtree Hospitality Management
Location: Littleton
Posted on: June 22, 2022

Job Description:

4 WAYS to EARN CASH

COVID-10 RECOVERY INCENTIVE PROGRAM (effective through 1/1/2023)

$200 REFERRAL BONUS: If you refer a candidate that is hired you will receive $50.00 at the time of their hire. When your referral completes 90 days of employment, you will then receive an additional $150.00

VACCINE INCENTIVE: A one-time $50.00 bonus will be given to team members who receive the COVID-19 vaccine while employed by PHM (proof required)

GET BOOSTED/GET A BONUS:A one-time $50.00 bonus will be given to team members who receive the COVID-19 booster vaccine while employed by PHM (proof required)

All Guest Experience Specialists have the opportunity to earn Guest Survey incentives including a monthly award for the highest scores!

Job Summary/Objective
The Guest Experience Specialist is responsible for providing the highest quality of service to guests in an attentive,
courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming
attitude and are proficient in all service requests. Also responsible for collecting monies for services rendered
during a guests stay.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Peachtree Hospitality Management standards, as
required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of appearance and grooming, which include wearing a correct name tag
when working.
Always comply with Peachtree Hospitality Management standards and regulations to encourage safe
and efficient hotel operations.
Establish and maintain attentive, friendly, courteous, and efficient hospitality at the Front Desk.
Check all guests into and out of the hotel in a friendly and efficient manner.
Confirm credit and payment method at check in and confirm full payment at check out.
Log all requests and confirm completion through brand tracking tool.
Review rooms inventory and house count for availability and rates.
Book reservations for day of arrival or future stays.
Balance and prepare individual paperwork for closing of shift.
Balance bank daily.
Maintain and understand special guest programs and franchise related programs including the
completion of required brand training.
Conduct daily bank drop with a witness and according to standards.
Run daily arrival report and highlight all special requests.
Always maintain a clean and organized work area.
Distribute package and mail to guests for delivery or inform guest of receipt as necessary.
Have thorough knowledge of the front desk system for all guest services.
Perform other duties as requested by management.
Attend all training/meetings as requested by management.

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