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Hotel Front Desk Supervisor

Company: Lodging Dynamics
Location: Littleton
Posted on: January 9, 2022

Job Description:

The Fairfield Inn & Suites Denver West Federal Center is 128 room select service hotel.Responsibilities:Provide accurate report of operations for the front deskAble to carry out supervisory duties for any department under the Assistant General Manager (i.e. Front Desk, F&B, Housekeeping, etc.)Review occupancy forecast to ensure staffing schedule is appropriate for the next three days.Property log maintenance requests, guest requests, and guest complaints.Develop a thorough knowledge of hotel staff, room locations room rates, amenities and selling strategies.Handle safe deposits by guests per established procedures.Keep lobby and desk area clean and presentable.Have a thorough knowledge of emergency and security procedures.Know how to clean guestrooms to standards.Open and close shift, make cash drops.Ensure all credit cards, cash and change funds are balanced throughout each shift.Inform management of any guests or systems-related complaints or problems.Communicate with incoming staff and management by logging pertinent information in the pass on log and conducting shift change meeting.Properly communicate and log all maintenance needs.Properly communicate and log lost and found inquiries.Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.Prepare daily deposits, comparing deposited monies to funds reported at desk, and resolve any discrepancies.Complete weekly department scheduling based on forecasted occupancy due on each Wednesday of the week.Must be able to cover any call-off shift as per proper chain of command.Supervise all Food and Beverage department team members (servers, culinary, bartenders, bus attendants and other F&B service support) verifying that their workstations are stocked, neat and orderly.Monitor cleanliness of work tables/area and walls of the appliances and equipment. Use designated and approved chemicals to ensure sanitary standards.Ensure all staff members have completed certification requirements for the two departments for which responsibility is assigned.Interview applicants. Recommend job offers. Facilitate orientation and train new associates. Conduct ongoing training to increase job knowledge and skill level.Complete administrative duties, which include inventory, scheduling, payroll, etcProperly open and close shift, make cash drops in accordance with proper cash handling procedures.Ensure all equipment is maintained in accordance with service standards.Work nights, weekends, and holidays as necessary.Other information:COMPETENCIESJob KnowledgeFlexibility/AdaptabilityQuality of WorkPerseveranceQuantity of WorkOrganization SkillsGuest Focus/Customer ServiceEffortReliability/DependabilityJudgment/Problem SolvingMotivation/InitiativeCooperation/TeamworkSKILLSIf responsible for F&B, become certified in Sanitation and Food Handling as required by state.EDUCATION/EXPERIENCEHigh school diplomaWORKING CONDITIONSLift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Keywords: Lodging Dynamics, Littleton , Hotel Front Desk Supervisor, Other , Littleton, Colorado

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