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Patient Care Coordinator - Highlands Ranch, CO

Company: UnitedHealth Group Inc.
Location: Littleton
Posted on: January 8, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) The Receptionist greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data. Primary Responsibilities:

  • Assist in answering incoming phone calls in a prompt and professional manner
  • Return calls as appropriate
  • Connect and disconnect answering service, and follow up on messages received from answering service
  • Assist in taking phone messages in a concise and complete manner
  • Ensure phone calls will not be left on hold for excessive periods of time
  • Assist "unscheduled" emergencies to the point that medically trained personnel may take over
  • Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record
  • Check patient's balances and account status. Refer to patient representative as needed
  • Assist patients with ambulatory difficulties
  • Verify all demographic and financial information on established patients
  • Obtain and receive information necessary for the preparation of a new patient record
  • Enter patient data in the computer, and scan the insurance card and driver's license in Allscripts
  • Receive payments from patients and issue receipts including reconciling daily cash and cash drawer
  • Schedule appointments and verify prior to the scheduled time
  • Print schedule for physicians and other staff members one day in advance or more as requested
  • Other responsibilities as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • High school diploma or GED equivalent
    • 1+ years of customer service experience
    • Microsoft Office proficiency
    • Ability to handle cash and to count money at high volumes including mathematical computations
    • Experience handling high volume of telephone calls and a multi-system phone line
    • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
    • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
    • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance Preferred Qualifications:
      • Knowledge of medical terminology
      • Experience with electronic health records Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians. Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment Job Keywords: Medical Front Office, Reception, Check In, Highlands Ranch, CO, Colorado

Keywords: UnitedHealth Group Inc., Littleton , Patient Care Coordinator - Highlands Ranch, CO, Other , Littleton, Colorado

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