Technical Support Specialist
Posted on: November 13, 2021
UDR, Inc. is now hiring a Technical Support Specialist to join
our team at our corporate office in Highlands Ranch.
GENERAL SUMMARY OF DUTIES: The Technical Support Specialist is
responsible for providing Tier 1 support for our internal and
external nationwide users, for all IT issues. Provide assistance
concerning the use of computer hardware, software, printers, mobile
phones, email, and operating systems as requested. This position
will also require on call shift work during weekends and weeknights
during the scheduled on-call week.
SUPERVISION RECEIVED: Reports to the Manager IT Support
Provide 1st tier technical support for multiple products to
internal associates via Service-Now tickets. Resolves problems or
escalates as necessary in a timely manner.
Serve as an integrated team member for a technology help desk.
Work incoming tickets and answer calls to the Service Desk.
Troubleshooting and configuration of basic issues with Windows and
Apple desktop and laptop equipment, printers, network connections,
Analyze, troubleshoot, and diagnose basic issues with WinXP, 7,
MAC-OSX, Office2010/2013 and other software applications.
Escalate to Tier 2 if issue cannot be resolved.
Knowledge of Exchange 2010, Active Directory.
Knowledge of Remote Access and Remote Desktop software (Dame-ware,
Resolution and work order tracking using ticketing system
Create and maintain Service Desk documentation regarding processes
Perform End-User Training.
Work a rotating on-call support and staggered daytime shifts
(follow the sun schedule), flexible time.
Ship replacement equipment and supplies to locations. Receive
inventory from locations.
Provide quality customer service when interacting with all
Develop and improve strong customer service, communication, and
Perform other duties as assigned or as necessary.
TYPICAL WORKING CONDITIONS: Normal office environment. Will require
the ability to move freely up and down stairs and possibly around
and under workstations. Occasional evening or weekend work. May be
EDUCATION AND EXPERIENCE:
High School Diploma or its equivalent required at a minimum.
Minimum of two to three years experience in a technical Service
Desk or systems support role.
CompTIA A+ Certification a plus.
Must have and maintain a valid drivers license unless otherwise
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D
Voluntary Long Term Care Insurance
401(k) Plan with company match
$21.18/hr. (minimum) - $25.00/hr. (maximum), depends on
Eligible for 10% annual bonus potential, based on personal and
Keywords: UDR, Littleton , Technical Support Specialist, Other , Littleton, Colorado
Didn't find what you're looking for? Search again!