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Technical Support Specialist

Company: UDR
Location: Littleton
Posted on: November 13, 2021

Job Description:

UDR, Inc. is now hiring a Technical Support Specialist to join our team at our corporate office in Highlands Ranch.

GENERAL SUMMARY OF DUTIES: The Technical Support Specialist is responsible for providing Tier 1 support for our internal and external nationwide users, for all IT issues. Provide assistance concerning the use of computer hardware, software, printers, mobile phones, email, and operating systems as requested. This position will also require on call shift work during weekends and weeknights during the scheduled on-call week.

SUPERVISION RECEIVED: Reports to the Manager IT Support Services

ESSENTIAL FUNCTIONS:
Provide 1st tier technical support for multiple products to internal associates via Service-Now tickets. Resolves problems or escalates as necessary in a timely manner.
Serve as an integrated team member for a technology help desk.
Work incoming tickets and answer calls to the Service Desk.
Troubleshooting and configuration of basic issues with Windows and Apple desktop and laptop equipment, printers, network connections, Smartphones etc.
Analyze, troubleshoot, and diagnose basic issues with WinXP, 7, MAC-OSX, Office2010/2013 and other software applications.
Escalate to Tier 2 if issue cannot be resolved.
Knowledge of Exchange 2010, Active Directory.
Knowledge of Remote Access and Remote Desktop software (Dame-ware, LogMeIn Rescue).
Resolution and work order tracking using ticketing system (Service-Now).
Create and maintain Service Desk documentation regarding processes and procedures.
Perform End-User Training.
Work a rotating on-call support and staggered daytime shifts (follow the sun schedule), flexible time.
Ship replacement equipment and supplies to locations. Receive inventory from locations.
Provide quality customer service when interacting with all associates.
Develop and improve strong customer service, communication, and technical skills.
Perform other duties as assigned or as necessary.

TYPICAL WORKING CONDITIONS: Normal office environment. Will require the ability to move freely up and down stairs and possibly around and under workstations. Occasional evening or weekend work. May be on-call.

EDUCATION AND EXPERIENCE:
High School Diploma or its equivalent required at a minimum.
Minimum of two to three years experience in a technical Service Desk or systems support role.
CompTIA A+ Certification a plus.
Must have and maintain a valid drivers license unless otherwise noted.

Benefits Offered:
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D Insurance
Voluntary Long Term Care Insurance
401(k) Plan with company match

Pay Range:
$21.18/hr. (minimum) - $25.00/hr. (maximum), depends on experience

Bonus Potential:
Eligible for 10% annual bonus potential, based on personal and company performance

Keywords: UDR, Littleton , Technical Support Specialist, Other , Littleton, Colorado

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