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Regional Account Specialist Supervisor

Company: Johns Manville
Location: Littleton
Posted on: June 11, 2021

Job Description:

Do you enjoy working in a fast-paced, high-performance, team-based culture? Are you someone who thrives on problem solving and continuous improvement? Can you grow, coach and develop a team?

Johns Manville is seeking a driven Regional Account Specialist Supervisor to supervise and motivate a team of 3-5 Account Specialists at our Littleton, CO location. The right candidate will use their advanced business acumen and people skills to provide day-to-day direction to their regions while ensuring world class customer service and the JM experience is provided to both internal and external customers.

Your Day-to-Day

* Analyze team service metrics and reporting (weekly and monthly) * Provide weekly report of activities on the above to the Regional Manager * Provide ongoing feedback and communicate action plans, if needed, to Account Specialists. Work with Regional Manager to develop and execute disciplinary action when necessary * Work with Regional Manager and provide input on plans for continuous improvement through training and other career/system/process development opportunities * Create weekly business summary and ensure completion of IOI's. * Hire, onboard and train new Account Specialists and cross-train across all Roofing Systems teams * Manage documentation of guidelines and procedures, ensuring that they are current and communicate changes to team in a timely manner * Work on order entry/order management up to 25% of the time, ensuring perfect order delivery * Manage credits, debits and deductions. Moderate authorization to resolve customer issues/complaints * Identify areas of process improvement and work with the key stakeholders to develop solutions * Serve as back-up to Specialists in the event of an absence or as an additional resource to the region

What You Bring to the Team

* Bachelor's degree with a minimum of 3 years experience or in lieu of degree, 5 years of applicable experience * Proven analytical and decision-making skills with the ability to think through complex issues * Expert ability to work in a team environment as well as independently with limited supervision * Proficient in Microsoft Word, Excel, Outlook * Excellent communication skills, both written and oral * Knowledge of Accounts Receivable concepts for deduction resolution * Proven problem resolution and negotiation skills * Expert organizational & prioritization skills

Preferred

* Successful experience leading, training, supervising, executing direction and deploying resources to a staff of 5+ employees; Preferably in Customer Service * Commercial Roofing product knowledge * Expert knowledge of SAP * Working knowledge of Salesforce, Business Object (BOBJ), and Success Factors

Applicants can expect to make between $70,000 to $95,000 upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for a target incentive bonus under our variable incentive plan.

Benefits

Johns Manville is a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries, supplying innovative products to the construction, aerospace, automotive, filtration and energy industries. With a more than 160-year legacy, we understand that our story continues to grow only with the right people saying, thinking and doing the right things. Make your story our story.

Why Johns Manville

With Johns Manville you can take pride in helping our team to deliver products that make a difference in the markets that we serve. You'll have the benefit of a supportive environment with good people who care, plus the opportunity for continued growth in your career. Johns Manville brings stability and a space for innovative thinking. Bring your purpose and desire to grow and in return you'll receive competitive pay, annual merit increases, a generous 401k match, paid holidays and vacation, education reimbursement and comprehensive medical, dental and vision plans.

Learn more at www.jm.com/careers and on LinkedIn, Facebook and Twitter.

Hear Our Employee Stories

See what our employees have to say about working at Johns Manville here.

Johns Manville is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard for age, race, color, religion, sex, national origin, sexual orientation, disability, protected veteran status or any other status protected by applicable law.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Johns Manville, Littleton , Regional Account Specialist Supervisor, Other , Littleton, Colorado

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