Operations Specialist I (Bilingual)
Company: DISH Network Corporation
Posted on: May 3, 2021
DISH is a Fortune 250 company with more than $13 billion in
annual revenue that continues to redefine the communications
industry. Our legacy is innovation and a willingness to challenge
the status quo, including reinventing ourselves. We disrupted the
pay-TV industry in the mid-90s with the launch of the DISH
satellite TV service, taking on some of the largest U.S.
corporations in the process, and grew to be the fourth-largest
pay-TV provider. We are doing it again with the first live,
internet-delivered TV service - Sling TV - that bucks traditional
pay-TV norms and gives consumers a truly new way to access and
Now we have our sights set on upending the wireless industry and
unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to
win - it's in our DNA. We're looking for people with boundless
energy, intelligence, and an overwhelming need to achieve to join
our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Sales Training and Support has an outstanding opportunity for a
Bilingual Operations Specialist. This position interacts with
DISH's local retailers via business-to-business inbound phone calls
to explain retailer business rules, incentive payment guidelines,
and often will clarify the status of a consumer account or
receiver. Operations Specialists multi-task with several internal
PC-based platforms while teaching our local retailers how to use
Retail self-help tools, trouble shoot web site and application
outage reports, and document all calls. Each Specialist must ensure
quality of service and positive customer/provider relationships by
partnering with local retailers and helping all concerned parties
solve a wide variety of problems.
Primary responsibilities fall into the following categories:
- Conducts incentive payment and charge back research, explains
why an account or receiver did/did not pay as intended, why a
payment charge back may have occurred, and what needs to happen to
ensure proper payment.
- Partners with local retailers, clarifies web site access and
content download instructions, consumer and prospect qualification
requirements, retailer business rules, retailer agreement terms,
new and existing customer promotional programs, and much more.
Takes a genuine interest in teaching our local retailers how to be
successful while utilizing the tools available to them.
- Stays fully informed about all company products, services,
programming, equipment, internal web site intranets (Sellers Hub,
DISH Portal, Community, etc.), Retailer Chat Highlights, Retailer
News Publications, as well as internal email announcements.
- Resolves retailer online Assistance Requests (ARs) when
assigned by following departmental guidelines and business rules.
Qualifies prospects for DISH Network service by building accounts
and creating agreements using CSG/DISH Promo, EchoAdmin, and
Interconnect credit files when required. Supports retailers in
their efforts to acquire new subscriber acquisitions and in the
maintenance of existing subscriber accounts.
- Responsible for replicating various web site and phone/tablet
based application error messages and obtaining relevant screenshots
to troubleshoot and partner with our User Acceptance Testing group
to identify a resolution. Demonstrates follow through on all outage
reports to ensure problem resolution by creating and submitting a
- Ensures one-call resolution & strives towards world-class
customer service by exceeding expectations whenever possible.
A successful Bilingual Operations Specialist will have the
- High school diploma or general education degree (GED); and one
year of related experience, service industry preferred; and/or
- Excellent written and verbal communication skills.
- Pleasant telephone personality.
- Strong organization skills.
- Detail oriented.
- Strong business integrity and work ethic.
- Able to proficiently handle multiple deadlines and/or
- Ability to navigate and utilize multiple PC-based software
- Strong analytical and problem solving skills.
- Bilingual Spanish/English required
Compensation: $35,000.00/Yr. - $45,000.00/Yr.
From versatile health perks to new career opportunities, check
out our benefits on our careers website.
Employment is contingent on Successful completion of a
pre-employment screen, which may include a drug test.
Keywords: DISH Network Corporation, Littleton , Operations Specialist I (Bilingual), Other , Littleton, Colorado
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