Engineer 1, Engineering Operations

Company: Comcast
Location: Littleton
Posted on: February 25, 2021

Job Description:

Job SummaryResponsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services and the overall upkeep and maintenance of designated areas of engineering. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting and break/fix activities.Job DescriptionCore Responsibilities

• Bridge the gap between development/engineering, account administration and the customers that use our products. With the tools provided, support engineers are responsible for monitoring the health of the CTSuite system (CAD, AMP, AdStor, PEACH, etc.), responding to requests for assistance, and working on departmental projects as assigned. Success in this role is characterized by an ability to document, research, and reply to a wide variety of problems and support requests pertaining to AdSolutions suite of services.
• Responsible for contributing on project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Works with moderateguidance in own area of knowledge.
• Works with Comcast Technology Solutions Advertising Suite customers to provide basic to extensive technical support for internal and external clients, while maintaining a high level of communication
• Work directly with Destination sites who encounter technical issues while providing a high level of customer support via phone or email, using tools provided to help explain and teach
• Properly relay to the client what issues may exist with their media and provideoptions and outcomes to ensure the integrity of the file.
• Collects and organizes technical data related to assigned projects. Presents data and findings for review at the next level of engineering management.
• Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems with standard solutions. Escalates more complex issues to senior Operations Engineers.
• Leads operational readiness testing. Resolves basic issues uncovered during testing and escalates issues to engage appropriate resources.
• Identifies potential instrumentation, automation and standardization required for successful implementation of projects or continued stabilization of deployed products.
• Works towards industry standard certifications and education.
• Works with peer operational teams on project implementation.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.Disclaimer:
    • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeRelevant Work Experience0-2 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details. Associated topics: cellular, circuit, electric, electrical engineer, electrician, energy, kv, lighting, msee, rf

Keywords: Comcast, Littleton , Engineer 1, Engineering Operations, Other , Littleton, Colorado