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Care Connection Team Operations Specialist (Part-Time)

Company: ClearChoice Dental Implant Centers
Location: Littleton
Posted on: February 16, 2021

Job Description:

ClearChoice was founded in 2005 to bring an innovative and patient-focused approach to solve gaps within the dental industry. We've experienced strong growth and today, we're the leader in dental implant treatments. Driven by a collective desire to improve the lives of our prospective patients, we help them reclaim their health and confidence. Beyond restoring teeth, this is about getting their lives back.

This mission-focused work has enabled us to achieve four straight years of double-digit company growth, yet we've only reached 1% of the population that needs our services. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and transforming their lives.

When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the platform of hope for our patients. Come help us write the next chapter of our story

Summary

The Care Connection Team (CCT) Operations Specialist will be a support player in day to day operations for a 100 person inbound and outbound sales and service call center. The Operations Specialist is responsible for assisting the Operations managers and CCT agents in staffing, systems and software to ensure the team has the tools and resources to perform successfully. We are seeking a tech savvy, growth oriented candidate to join our team in ensuring our patient-focused mission is always at the core of our day to day operations.

Essential Functions

  • Act as an agent support specialist, advising and solving for day to day operational requests including but not limited to workforce management, technical support, payroll adjustments, and time off requests
  • Support planning and scheduling of CCT workforce within the NICE IEX WFM software
  • Generate adhoc reports as necessary to support strategic initiatives or tracking
  • Troubleshoot basic software failures which include but are not limited to VOIP softphones, Windows, and Google Chrome
  • Install and troubleshoot CCT hardware
  • Create and modify call routing scripts to improve patient experience
  • Provide insight and advice regarding CCT operational capabilities and increased performance
  • Support agent onboarding and offboarding including technology setup, access and scheduling
  • Monitor and track technology inventory system

    Required Experience & Skills
    • Strong problem solving and analytical skills
    • Ability to work with a variety of learning and communication styles
    • Strong social, written and oral communication skills
    • Excellent attention to detail
    • High self-motivation and initiative with ability to multi-task and manage to multiple projects
    • Basic understanding of CCT Software, Computer troubleshooting, and hardware installation; Experience with inContact, SalesForce and Google Suite a plus
    • Able to work effectively remotely

      Physical Requirements
      • May be required to periodically work in an office environment as is safe to do so within current ClearChoice COVID-19 policies
      • Safely lift computer equipment in excess of 40lbs

        Compensation
        • $20.66/hour
        • In addition to your base compensation, you may be eligible for an annual 8% bonus.
          EOE

Keywords: ClearChoice Dental Implant Centers, Littleton , Care Connection Team Operations Specialist (Part-Time), Other , Littleton, Colorado

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