Remote Customer Service Support Technician

Company: DISYS Digital Intelligence Systems, LLC
Location: Littleton
Posted on: November 21, 2020

Job Description:

Customer Service Support Opportunity Denver Tech Center, CORemote 6 month Contract with possibility of salary conversion Our client, Empower Retirement, located in DTC, is seeking Help Desk Representatives to support their Participant Services department starting on September 30th. These positions are temporary, starting immediately, with the potential to lead into future permanent positions with Empower Retirement. This is a great opportunity for someone seeking a career in Financial Services. Job Duties Providing technical support navigating web platform Guiding external customers through the propriety web-based Software System Help clients through password resets. Answering inbound calls from existing and new plan participants, employers, and third-party specialists Provide general account information and educate participants on questions and available options related to contributions, withdrawals, and product information Process distributions, loans and general account changes upon direction from participant as allowed by plan provisions Assist participants through the navigation of the automated voice response system and participant website Submit requests for research and follow-up if needed after the initial call. May be required to make outbound calls if necessary Review, comprehend and implement all new communication regarding plan updates and changes Attend meetings and coaching sessions as required Job Requirements Must be able to meet department call quality requirements Consistent adherence to work schedule and punctuality required Must have proven customer service and phone skills Must have basic Keyboarding skills Must have ability to problem solve and react quickly to clientrsquos needs Active Series 6 and Series 63 encouraged to apply (pay premium) Bilingual (Spanish speaking) encourage to apply (pay premium) Must be able to work up to 40 hours per week between the hours of 1100 am and 800 pm MT with the possibility of Saturday availability Must commit to long-term assignment with possible extension Local candidates will be considered Please submit your MS Word resume with your application Pay Rates 20.63 for non-licensed reps 21.63 for active licensed reps 21.63 for bilingual (Spanish) reps Related terms helpdesk, tier 1 support, financial services rep, client services rep, customer service rep, call center, 401K, mutual funds, pension services, investments, retirement services, participant services, plan services, nla, pera, portfolio, finance degree

Keywords: DISYS Digital Intelligence Systems, LLC, Littleton , Remote Customer Service Support Technician, Other , Littleton, Colorado