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Senior Workflow Enablement Process Owner

Company: SPECTRUM
Location: Littleton
Posted on: October 16, 2020

Job Description:

Job Description Under minimal direction, responsible for supporting and managing intake workflows to support new requests, to be considered both from a traditional and an agile delivery perspective. Act as liaison between submitter and technical and operational support groups impacted by new work requests. Possess knowledge of each group's technical capabilities, systems, processes, etc. and applies that knowledge to daily interactions between submitter and impacted teams. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Act as a subject matter expert for intake process. Provide internal tool support and training for end users. Triage work efforts by identifying delivery methodology. Determine correct Delivery Lead. Fill all roles expected of the workflow enablement team, pivot and cover areas where additional support is needed. Manage and facilitate internal and external review processes and meetings while ensuring discussions focus on the work request and not the solutions or delivery timing. Ensure accuracy, collate and distribute weekly email notification of work requests scheduled for review; includes link to relevant documentation, e.g. the Business Case Summary, initially identified impacted teams, and initially identified delivery lead following executive approval. Collaborate with the Portfolio and Lean Agile Center of Excellence (LACE) teams to define, communicate and align strategy. Support ongoing, iterative changes to the corporate intake process and tool, that promotes alignment with Strategy and Investment Funding tenets of Lean Portfolio Management; e.g. Portfolio Kanban activities. Provide ideas/content to support Value Stream progress. Support participatory budgeting at the Value Stream level. Provide continuous improvement of process, tools, methods, engagement and execution. Embrace continuous learning to drive increased efficiencies and process improvements. Drive and actively participate in architecture process modifications. Point of contact for architecture, security and other team members, partners, and customers for all new work requests. Perform other duties as assigned. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Excellent oral and written communication skills Strong prioritization and organization skills Experience in effectively analyzing and interpreting data Experience in showing judgment and initiative in the accomplishment of job duties Ability to make decisions and solve problems while working under pressure Ability to provide leadership and direction to cross-functional and virtual teams Proficient use of PC software applications (Outlook, Word, Excel and PowerPoint) Ability, knowledge and experience supporting methodologies/frameworks ranging from waterfall to Agile to Scaled Agile Framework (SAFe) Expert level proficiency with internal tool Atlassian tool expertise Detail oriented with impeccable follow through on open tasks Resiliency to adapt and pivot in finding new ways to work Expert ability to build relationships with internal and external teams Ability to manage an action item log and follow up on open items Education Bachelor's degree in related field or equivalent work experience. A certificate in related field (e.g. CSM, PMP, etc.) Related Work Experience 5+ years of experience in Product or Technology 3+ years of experience with Jira and Clarity 2+ years of data analytic experience PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to communicate with direct management and company personnel at all levels in the organization Cross-functional working skills Experience with an organizational SAFe Transformation Understanding of the SAFe Framework Understanding of all three dimensions of the LPM construct (Strategy and Investment Funding, Lean Governance and Agile Portfolio Operations) WORKING CONDITIONS Office environment

Keywords: SPECTRUM, Littleton , Senior Workflow Enablement Process Owner, Other , Littleton, Colorado

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