Workflow Enablement Process Owner

Company: Spectrum
Location: Littleton
Posted on: October 11, 2020

Job Description:

JOB SUMMARY
With direction and guidance, responsible for supporting and managing intake workflows to support new requests, to be considered both from a traditional and an agile delivery perspective. Acts as liaison between submitter and technical and operational support groups impacted by new work requests. Possess knowledge of each group's technical capabilities, systems, processes, etc. and applies that knowledge to daily interactions between submitter and impacted teams.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Facilitate the intake process for all functional organizations within Charter.

Provide internal tool support and training for end users, under the guidance of more senior staff.

Triage work efforts by identifying delivery methodology.

Analyze submitted data and apply stringent quality review process while identifying impacted teams, tools, systems, compliance/regulatory impacts and processes (including architecture and security).

Utilize judgement following quality process to engage with work request submitters to improve the data within the Business Case Summary in preparation for Chief Product and Technology Officer review.

Manage and facilitate internal review processes and meetings while ensuring discussions focus on the work request and not the technical solutions or delivery timing.

Confirm quality and accuracy, collate and distribute weekly email notification of work requests scheduled for cross functional review; includes link to relevant documentation, e.g. the Business Case Summary, initially identified impacted teams, and initially identified delivery lead following executive approval.

Understand the outcomes of collaboration with the Portfolio and Lean Agile Center of Excellence (LACE) teams to define, communicate and align strategy.

Understand ongoing, iterative changes to the corporate intake process and tool, that promotes alignment with Strategy and Investment Funding tenets of Lean Portfolio Management.

Support methodologies/frameworks ranging from waterfall to Agile to Scaled Agile Framework (SAFe).

Embrace continuous learning to drive increased efficiencies process and tool improvements.

Participate in architecture and security process modifications.

Architecture and security point of contact for other team members, partners, and customers for all new work requests.

Perform other duties as assigned.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Excellent oral and written communication skills
Strong prioritization and organization skills
Understand how to effectively analyze and interpret data
Capable of showing judgment and initiative in the accomplishment of job duties
Ability to make decisions and solve problems while working under pressure
Ability to provide guidance and direction to cross-functional and virtual teams
Proficient use of PC software applications (Outlook, Word, Excel and PowerPoint)
Functional knowledge of Atlassian tools
Resiliency to adapt and pivot in finding new ways to work
Ability to manage an action item log and follow up on open items
Ability to build relationships with internal and external teams

Education
Bachelor's degree in related field or equivalent work experience. A certificate in related field (e.g. CSM, PMP, etc.)

Related Work Experience
2+ years of experience in Product or Technology
1+ year of experience with Jira and Clarity
1+ year of data analytic experience

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to communicate with direct management and company personnel
Cross-functional working skills
Understanding of the Agile methodology
Exposure to the SAFe Framework
Basic understanding of the LPM dimensions


WORKING CONDITIONS
Office environment

Keywords: Spectrum, Littleton , Workflow Enablement Process Owner, Other , Littleton, Colorado