Advanced Video Engineer IV - Video Support Center
Company: SPECTRUM
Location: Littleton
Posted on: September 10, 2020
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Job Description:
Job Description: The Video Support Center SWAT team is a highly
technical break/fix team that remotely supports all video transport
and devices in Charter's Video Operations group. This team supports
front line engineers in the Video Support Center dedicated to
resolving and mitigating issues with video throughout the entire
nation. DUTIES AND RESPONSIBILITIES * Provide escalation support
for Video Support Center front line engineers * Assist leadership
in defining training gaps and opportunities to improve engineer
knowledge base * Partner with peer Video Operations verticals to
ensure they are aware of pain points * Partner with Engineering to
design and test system designs. * Review long running incidents to
identify troubleshooting missteps and build better processes to
prevent them in the future * Interact with vendors and Engineering
to resolve issues and design flaws * Perform detailed problem
diagnosis, track and update problems in trouble ticketing system. *
Develop problem resolution procedures BASIC / MINIMUM
QUALIFICATIONS * Bachelor's degree in Computer Science, Engineering
or related field, and / or equivalent work experience * Minimum
seven (7) years of experience in maintaining and troubleshooting
video delivery or video applications * Minimum six (6) years of
engineering work experience * Minimum five (5) years of experience
with internal/external direct customer contact in a technical
environment (Headend, Network, Telecom, or Operations background)
ADDITIONAL JOB QUALIFICATIONS * Strong knowledge and operational
use of video surveillance systems and resolution implementation,
following established operations procedures. * Operational
experience with building, grooming, and troubleshooting various
linear and NextGen/OTT/TVE multiplexing, encoding and transcoding
platforms such as Harmonic, Imagine, Arris and Ericsson. * Basic
understanding and experience with Cisco DCMs, Arris CAP/DM6400
Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k. * Understanding
of conditional access systems, VOD, and switched digital video *
Understanding of Content Delivery Networks (CDN) along with the
applicable support and delivery methods over IP involving HLS &
Smooth Streaming technologies. PREFERRED QUALIFICATIONS * One or
more of the following certifications: SCTE BTCS, SCTE Moving
Pictures Expert Group (MPEG), SBE SBNT (Certified Broadcast
Networking Technologist), SBE-CTO (Certified Television Operator) *
Experience with IP multicast video in cable Headends, Hubs,
industry vendors
Keywords: SPECTRUM, Littleton , Advanced Video Engineer IV - Video Support Center, Other , Littleton, Colorado
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