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Advanced Video Engineer IV - Video Support Center

Company: SPECTRUM
Location: Littleton
Posted on: September 10, 2020

Job Description:

Job Description: The Video Support Center SWAT team is a highly technical break/fix team that remotely supports all video transport and devices in Charter's Video Operations group. This team supports front line engineers in the Video Support Center dedicated to resolving and mitigating issues with video throughout the entire nation. DUTIES AND RESPONSIBILITIES * Provide escalation support for Video Support Center front line engineers * Assist leadership in defining training gaps and opportunities to improve engineer knowledge base * Partner with peer Video Operations verticals to ensure they are aware of pain points * Partner with Engineering to design and test system designs. * Review long running incidents to identify troubleshooting missteps and build better processes to prevent them in the future * Interact with vendors and Engineering to resolve issues and design flaws * Perform detailed problem diagnosis, track and update problems in trouble ticketing system. * Develop problem resolution procedures BASIC / MINIMUM QUALIFICATIONS * Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience * Minimum seven (7) years of experience in maintaining and troubleshooting video delivery or video applications * Minimum six (6) years of engineering work experience * Minimum five (5) years of experience with internal/external direct customer contact in a technical environment (Headend, Network, Telecom, or Operations background) ADDITIONAL JOB QUALIFICATIONS * Strong knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures. * Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson. * Basic understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k. * Understanding of conditional access systems, VOD, and switched digital video * Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving HLS & Smooth Streaming technologies. PREFERRED QUALIFICATIONS * One or more of the following certifications: SCTE BTCS, SCTE Moving Pictures Expert Group (MPEG), SBE SBNT (Certified Broadcast Networking Technologist), SBE-CTO (Certified Television Operator) * Experience with IP multicast video in cable Headends, Hubs, industry vendors

Keywords: SPECTRUM, Littleton , Advanced Video Engineer IV - Video Support Center, Other , Littleton, Colorado

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