LittletonRecruiter Since 2001
the smart solution for Littleton jobs

CUSTOMER CARE SPECIALIST I

Company: CenturyLink
Location: Littleton
Posted on: March 28, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.



Job Summary
Provide general written/verbal customer support for internal and external CenturyLink customers with single contact resolution.



Job Description
---Function in Entry level position to address internal and external customer's basic questions such as billing inquires, order status, and validate sercices and dependencies of order requests
--- Collaborate with key stakeholders such as Order Entry, CCMs, Account Team, Billing and Provisioning to provide best customer expierence
--- Utilize current systems to properly authenticate customer
--- Solve complex customer issues by using provided systems and resources
--- Provide technical support and navigation assistance of CenturyLink's customer portal
--- Validate customer request type to create Move Add Change order requests for customer
--- And other duties as assigned



Behavioral & Technical

Provide best in class customer experience utilizing strong written and verbal communication skills focused on resolving the customer's concern at 1st point of contact


Identify and document root cause of customer's issue using active listening and strategic questions




Qualifications
Qualifications:
--- High School diploma, GED or equivalent
--- 1 to 3 years of contact center expierence
--- Strong computer skills with MS Office experience and the ability to navigate multiple systems at once
--- Strong written/verbal communication experience
--- Strong Customer Service skills


Preferred Qualifications:
--- Knowledge of telecommunications/technology industry






Education
Alternate Location: US-Colorado-Littleton

Requisition #: 220631

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Littleton , CUSTOMER CARE SPECIALIST I, Other , Littleton, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Ultrasound Tech
Description: Welcome to Centura HealthWelcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, (more...)
Company: Centura Health
Location: Parker
Posted on: 04/4/2020

Surface Warfare Officer
Description: ABOUT br br America's Navy has the most modern, advanced fleet of ships in the entire world. Surface Warfare Officers SWOs are trained extensively to maintain and operate these ships, their crews (more...)
Company: Navy
Location: Parker
Posted on: 04/4/2020

CDL-A Owner Operator Truck Driver - Household Goods
Description: CDL-A Household Goods Owner Operator Truck Driver Jobs Drive How You Want. Drive Where You Want. Whether it's regional or OTR Owner Operator truck driver job opportunities that you're on the hunt for, (more...)
Company: United Van Lines
Location: Parker
Posted on: 04/4/2020


Naval Aviator
Description: ABOUT br br Search for underwater threats. Deliver payloads of incredible firepower or necessary manpower. Execute strategic aerial maneuvers anywhere from the stratosphere, to mere feet above the (more...)
Company: Navy
Location: Littleton
Posted on: 04/4/2020

Earn more this spring, deliver with Uber Eats
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Littleton
Posted on: 04/4/2020

CDL-A Lease Purchase Truck Driver
Description: HENDERSON TRUCKING LEASE PURCHASE OPPORTUNITIES What You'll Get as a Lease Purchase Driver: GUARANTEED FIXED COST MAINTENANCE
Company: Henderson Trucking
Location: Parker
Posted on: 04/4/2020

Flexible Schedule - Deliver with Uber
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Littleton
Posted on: 04/4/2020

Ultrasound Tech
Description: Welcome to Centura HealthWelcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, (more...)
Company: Centura Health
Location: Parker
Posted on: 04/4/2020

Navy Diver
Description: ABOUT br br Their accomplishments are epic. Their expertise is unrivaled. No other force is more intensely trained to succeed in the perilous world of underwater adventure. Each assignment they take (more...)
Company: Navy
Location: Parker
Posted on: 04/4/2020

General Merchandise, Closing, Presentation, Fulfillment (T2219)
Description: ALL ABOUT TARGET As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say I love Target - When you work at Target, you're helping every family discover (more...)
Company: Target
Location: Parker
Posted on: 04/4/2020

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Littleton RSS job feeds