Desktop Analyst/Helpdesk Technician
Company: Quantum US
Location: Englewood
Posted on: February 18, 2026
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Job Description:
Job Description Job Description With over 40 years of
innovation, Quantum's end-to-end platform is uniquely equipped to
orchestrate, protect, and enrich data across its lifecycle,
providing enhanced intelligence and actionable insights. Leading
organizations in cloud services, entertainment, government,
research, education, transportation, and enterprise IT trust
Quantum to bring their data to life, because data makes life
better, safer, and smarter. Quantum is listed on Nasdaq (QMCO). For
more information, visit www.quantum.com. You’ll join a team of
exceptional leaders and individuals who strive for growth and
improvement across our business. The Information team plays a
crucial role in the success of our organization, and you have a
passion for ensuring both our business and customers are supported
through world-class programs and services. The Desktop Support /
Helpdesk Technician provides technical assistance and support for
incoming queries and issues related to computer systems, software,
and hardware. This role requires strong troubleshooting skills,
excellent customer service, and the ability to work in a fast-paced
environment. Preferences: We are primarily a Windows-based
Microsoft Dynamics 365 (D365) environment, so strong Windows
expertise is essential. macOS support knowledge is also desired to
assist with mixed-device environments. Key Responsibilities:
Respond to requests for technical assistance via phone, chat,
email, or in person. Diagnose and resolve hardware and software
issues across Windows and macOS environments. Provide support for
M365 applications and collaboration tools. Research and resolve
technical questions using available resources. Follow standard help
desk procedures and document all interactions in the ticketing
system. Administer help desk software and maintain accurate records
of IT assets. Escalate complex issues to appropriate teams and
track resolution progress. Assist with onboarding and training of
end-users on new technologies. Participate in a rotating on-call
schedule for after-hours support. Maintain a courteous and
professional demeanor while delivering exceptional customer
service. Stay current with system updates, security best practices,
and emerging technologies. Key Competencies: Strong customer
service and communication skills. Ability to troubleshoot
effectively and resolve technical issues promptly. Team-oriented
with a high sense of accountability. Familiarity with networking
fundamentals, backup systems, and data communication. Experience
using helpdesk ticketing systems. Requirements: Associate’s degree
in IT or equivalent experience. 2 years of IT support experience
(phone-based and onsite). Advanced knowledge of Windows 11 and
familiarity with macOS. Experience with Active Directory (password
resets, group membership). Knowledge of wired/wireless networking
and PC setup/configuration. Familiarity with JAMF for macOS device
management (preferred). Experience installing and troubleshooting
hardware/software. Strong problem-solving and analytical skills.
Excellent written and verbal communication skills. Ability to
prioritize and manage multiple tasks in a fast-paced environment.
Ability to work from our office in Centennial, CO 5 days per week.
Desired (Not Required): CompTIA A Industry standard for IT support
roles. Covers hardware, software, networking basics, and
troubleshooting. Highly recommended for starting in helpdesk or
desktop support. Quantum provides a diverse portfolio of health
plans for medical and prescription, dental, vision, life,
disability, and supplemental medical insurance options. We also
support our team members’ efforts to develop and maintain a healthy
lifestyle through reimbursement and educational programs. Quantum
offers a company-matched 401(k) plan to help employees save for
retirement in a tax-advantaged way. We also have an Employee Stock
Purchase Program for purchasing Quantum stock at a discounted rate.
Anticipated Hourly Range: $25.00 to $28.50 for qualified
applicants. The above pay range represents Quantum's good faith and
reasonable estimate of possible compensation at the time of
posting. Pay within the range will be based on a variety of
factors, including but not limited to, relevant experience,
knowledge/education, skills/abilities, internal equity, and
budgetary considerations.
Keywords: Quantum US, Littleton , Desktop Analyst/Helpdesk Technician, IT / Software / Systems , Englewood, Colorado
