Software Support Specialist
Company: tylertech
Location: Littleton
Posted on: August 4, 2022
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Job Description:
Description Provide basic-level software support for Tyler
clients in the use, functionality, and understanding of our
products and databases for issues that are easily solved. The
Associate Software Support Specialist is an entry-level position,
learning how to ensure timely resolution of client software issues
through data analysis and functionality troubleshooting using
multiple development tools, best practice communication, team
coordinated testing, and other available tools for resolving
issues. The Associate Software Support Specialist is expected to
continually grow and expand knowledge of the product.
ResponsibilitiesProvides inbound phone, web or email software
support to resolve client inquiries and problems which are easily
solved. - Analyzes data reports, forms, and web technologies
commensurate with level of training and understanding.Determines
whether to resolve issues personally or to refer to a more
experience team member.Reads and writes SQL to resolve basic
issues.Responsibly communicates to all parties involved in issue
resolution to meet and manage client expectations. Uses Tyler's
client management system to create, track, and/or update details on
the specifics of client issue(s).May assist with writing estimates
for software modification specifications and documentation of
support processes.May submit client issues to development team for
resolution as needed.Performs Quality Assurance testing for
software module upgrades/changes. Analyzes results to ensure that
software performs as required.May create or enhance documentation
throughout the support process.Commits to expanding technological
skills and knowledge of the Tyler products.Demonstrates awareness
of and adherence to Company policies as outlined in the Employee
Handbook. These include, but are not limited to, Safety, Equal
Employment Opportunity, Business Ethics, and Anti-Harassment
policies.Performs other duties as assigned.QualificationsBachelor's
degree in related field or equivalent experience.Excellent
interpersonal skills.Effective decision making and problem solving
skills involving troubleshooting basic to moderate issues.Strong
organizational skills.Effective analytical ability, particularly in
a technical environment.Excellent written and verbal communication
skills.Basic knowledge and understanding of database structures
including fields, tables, views, database objects, etc.Exposure to
relational databases or SQL desired.Exposure to .NET framework
(involving HTML, XSL, XML, and related technologies)
desired.Knowledgeable with Microsoft Office.Knowledge and
understanding of software development tools a plus.
Keywords: tylertech, Littleton , Software Support Specialist, IT / Software / Systems , Littleton, Colorado
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