Product Analyst - WiFi
Posted on: January 6, 2022
Responsible for conducting business analysis activities around new
Spectrum Community WiFi product requests to identify business
problems and propose business solutions. Provide a complete
analysis of the organizational and operational impacts of
developing, implementing, and supports a new product. Act as
liaison between Product Management and technical and operational
support groups impacted by new products - such as Engineering, IT,
Customer Operations. Possess knowledge of each group's technical
capabilities, systems, processes, capacity, etc. and applies that
knowledge to translate the business or user needs into business
requirements and possible solutions that can be executed within the
constraints of the project and the organization.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and
enhance the customer experience
- Gather, analyze, refine, validates, documents and maintains
complex data for the associated Charter line of business.
- Create and maintain discrete trending dashboards for
consumption by the working team and the executive team.
- Perform data mining and analysis in support of process
definitions for the purpose of identifying opportunities for
process improvement and an improved customer experience.
- Model and forecast business trends based on historical data
sets and planned product changes or feature launches.
- Exhibit a proficiency with third party reporting system and
serves as the primary licensed seat holder and the day to day
vendor liaison for third party reporting systems.
- Support product and feature launches with data analysis and
presentation that reflects the customer--s experience and usage of
the new product/feature.
- Identify data gaps, researches methods to fill these gaps and
make recommendations to business line for gap funding.
- Apply lessons learned to new projects to ensure continuous
operational improvement in developing, implementing, and launching
- Perform other duties as required
REQUIRED QUALIFICATIONS: Skills /Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to define key performance indicators / metrics
Ability to document, prepare and present data-driven
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to use personal computer & software applications (i.e.
Word, Excel, Visio, etc.)
Ability to quickly become subject matter expert on multiple
databases and reporting tools
Strong analytical and problem solving skills
Expertise in Excel and PowerPoint
Bachelor--s degree in Science, Engineering, Math or related field
or equivalent experience
Related Work Experience / Number of Years
Business Analysis experience / 3-5
Ability to communicate orally and in writing in a clear and
Ability to communicate with direct management and company
Ability to make decisions and solve problems while working under
Ability to show judgment and initiative and to accomplish job
Cross-functional working skills
Basic understanding of WiFi technologies within Multi Dwelling Unit
Office environment MPD355 292720 292720BR
Here, employees don--t just have jobs, they build careers. That--s
why we believe in offering a comprehensive pay and benefits package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life.
The pay for this position has a minimum of $65,300.00. The actual
salary offer may be higher as we carefully consider a wide range of
factors, including your skills, qualifications, experience and
location. Also, certain positions are eligible for additional forms
of compensation such as bonuses.
Keywords: SPECTRUM, Littleton , Product Analyst - WiFi, IT / Software / Systems , Littleton, Colorado
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