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Product Analyst - WiFi

Company: SPECTRUM
Location: Littleton
Posted on: January 6, 2022

Job Description:

JOB SUMMARY
Responsible for conducting business analysis activities around new Spectrum Community WiFi product requests to identify business problems and propose business solutions. Provide a complete analysis of the organizational and operational impacts of developing, implementing, and supports a new product. Act as liaison between Product Management and technical and operational support groups impacted by new products - such as Engineering, IT, Customer Operations. Possess knowledge of each group's technical capabilities, systems, processes, capacity, etc. and applies that knowledge to translate the business or user needs into business requirements and possible solutions that can be executed within the constraints of the project and the organization.

MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Gather, analyze, refine, validates, documents and maintains complex data for the associated Charter line of business.
  • Create and maintain discrete trending dashboards for consumption by the working team and the executive team.
  • Perform data mining and analysis in support of process definitions for the purpose of identifying opportunities for process improvement and an improved customer experience.
  • Model and forecast business trends based on historical data sets and planned product changes or feature launches.
  • Exhibit a proficiency with third party reporting system and serves as the primary licensed seat holder and the day to day vendor liaison for third party reporting systems.
  • Support product and feature launches with data analysis and presentation that reflects the customer--s experience and usage of the new product/feature.
  • Identify data gaps, researches methods to fill these gaps and make recommendations to business line for gap funding.
  • Apply lessons learned to new projects to ensure continuous operational improvement in developing, implementing, and launching new products.
  • Perform other duties as required
    REQUIRED QUALIFICATIONS: Skills /Abilities and Knowledge
    Ability to read, write, speak and understand English
    Ability to analyze and interpret data
    Ability to define key performance indicators / metrics
    Ability to document, prepare and present data-driven presentations
    Ability to manage multiple projects at one time
    Ability to prioritize and organize effectively
    Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
    Ability to quickly become subject matter expert on multiple databases and reporting tools
    Strong analytical and problem solving skills
    Expertise in Excel and PowerPoint

    Education
    Bachelor--s degree in Science, Engineering, Math or related field or equivalent experience

    Related Work Experience / Number of Years
    Business Analysis experience / 3-5

    PREFERRED QUALIFICATIONS
    Ability to communicate orally and in writing in a clear and straightforward manner
    Ability to communicate with direct management and company personnel
    Ability to make decisions and solve problems while working under pressure
    Ability to show judgment and initiative and to accomplish job duties
    Cross-functional working skills
    Basic understanding of WiFi technologies within Multi Dwelling Unit environments

    WORKING CONDITIONS
    Office environment MPD355 292720 292720BR

    Here, employees don--t just have jobs, they build careers. That--s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

    The pay for this position has a minimum of $65,300.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Keywords: SPECTRUM, Littleton , Product Analyst - WiFi, IT / Software / Systems , Littleton, Colorado

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