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Associate Technical Support Engineer (Overnight)

Company: iCIMS
Location: Littleton
Posted on: November 14, 2021

Job Description:

As an Associate Technical Support (TSE), you will have the amazing opportunity to combine creative problem-solving, providing a great customer experience and utilizing technical skills in one role! As a member of our 24x7 Customer Support team, you will provide a service experience second to none as you help our customers tackle their problems head on and crush any technical obstacles in their path. You will be supported by our internal best-in-class team, receiving ample training and development opportunities to help get you up and running and ready for primetime. If you are looking for an opportunity that allows you interact with customers and become an expert in world-class technology, this may be the perfect fit for you!----

  • Address and resolve customer concerns and issues in a timely manner and with a positive attitude.
  • Interact with customers through various channels including phone, chat, and email to address and resolve concerns and issues.
  • Troubleshoot customer issues using remote desktop software.
  • Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved.
  • Learn iCIMS' platform and ancillary products and provide accurate information about them to our customers.--
    • At least one year of work experience in a customer service role.
    • Ability to be flexible in work schedule; including nights and weekends.
    • Good working knowledge of Windows/Mac OS and its components.
    • Strong customer relations skills and communication skills (verbal and written).
    • Ability to demonstrative consultative and controlled interactions with customers.
    • Ability to multi-tasking in a fast-paced work environment.

Keywords: iCIMS, Littleton , Associate Technical Support Engineer (Overnight), IT / Software / Systems , Littleton, Colorado

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