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CXO Service Integrity Business Ops Analyst - Littleton

Company: Dish
Location: Littleton
Posted on: November 12, 2021

Job Description:

b'DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service xe2x80x93 Sling TV xe2x80x93 that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win xe2x80x93 itxe2x80x99s in our DNA. Wexe2x80x99re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. At DISH, we work a cut above the rest. Wexe2x80x99re guided by a set of values that keep our nose to the grindstone. Wexe2x80x99re driven to do our best in everything we do, and wexe2x80x99ll expect the same from you. By challenging ourselves to constantly do better, we put ourselves in a position to win. We have the energy, intelligence, and desire necessary to change the future of entertainment technology. Summary: The CXO Business Analyst will perform operational duties in a variety of technical and business operations including real-time management, incident management, queue and call impact analysis, agent and customer communication, testing and reporting on daily operations for new and existing line of businesses, including Boost, Post-Paid Wireless services DBS and OTT services, Commercial, Sling, and DishNet Satellite and Wireline. Responsibilities: The Business Operations Analyst is responsible for the liaison between CXO/Boost Care and business partners including but not limited to Dish Technologies, Dish Wireless, Hughes, ViaSat, Centurylink, Sling, Sprint and New TMobile on all service delivery related issues. Conducts real-time and incident management Answers multiple hotlines and email correspondence. Processes Technical Problem Reports, Known Product and Service Issues (KPIxe2x80x99s and KSIxe2x80x99s) extracting trending data and validating trending results. Performs impact analysis including but not limited to truck roll/ra creation, Tech Flows usage and call volume patterns and assesses business impact. Executes customer, agent and enterprise communication on identified service integrity and product stability issues while working with partners to research and provide solutions. Documents, creates and distributes Daily, Weekly and AdHoc reporting to ensure correct content as per business requirements. Provides service continuity support Monitors multiple dashboards, maps and alarming systems and triggers escalation processes. Performs tests on a variety of services, including service and product launches and changes and agent and customer facing applications. #LI-KP1 Skills and Qualifications: Bachelorxe2x80x99s degree (B.A.) and two years of related experience; or three to five years of related experience and training; or equivalent combination of education and experience 2+ yearsxe2x80x99 experience with G-Suite, Microsoft Office and have advanced computer skills Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Ability to define problems, collect data, establish facts, and draw valid conclusions as well as work with mathematical concepts such as probability and statistical inference. Compensation: $48,600.00/Year - $67,300.00/Year From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test. Skills and Qualifications: Bachelorxe2x80x99s degree (B.A.) and two years of related experience; or three to five years of related experience and training; or equivalent combination of education and experience 2+ yearsxe2x80x99 experience with G-Suite, Microsoft Office and have advanced computer skills Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Ability to define problems, collect data, establish facts, and draw valid conclusions as well as work with mathematical concepts such as probability and statistical inference. At DISH, we work a cut above the rest. Wexe2x80x99re guided by a set of values that keep our nose to the grindstone. Wexe2x80x99re driven to do our best in everything we do, and wexe2x80x99ll expect the same from you. By challenging ourselves to constantly do better, we put ourselves in a position to win. We have the energy, intelligence, and desire necessary to change the future of entertainment technology. Summary: The CXO Business Analyst will perform operational duties in a variety of technical and business operations including real-time management, incident management, queue and call impact analysis, agent and customer communication, testing and reporting on daily operations for new and existing line of businesses, including Boost, Post-Paid Wireless services DBS and OTT services, Commercial, Sling, and DishNet Satellite and Wireline. Responsibilities: The Business Operations Analyst is responsible for the liaison between CXO/Boost Care and business partners including but not limited to Dish Technologies, Dish Wireless, Hughes, ViaSat, Centurylink, Sling, Sprint and New TMobile on all service delivery related issues. Conducts real-time and incident management Answers multiple hotlines and email correspondence. Processes Technical Problem Reports, Known Product and Service Issues (KPIxe2x80x99s and KSIxe2x80x99s) extracting trending data and validating trending results. Performs impact analysis including but not limited to truck roll/ra creation, Tech Flows usage and call volume patterns and assesses business impact. Executes customer, agent and enterprise communication on identified service integrity and product stability issues while working with partners to research and provide solutions. Documents, creates and distributes Daily, Weekly and AdHoc reporting to ensure correct content as per business requirements. Provides service continuity support Monitors multiple dashboards, maps and alarming systems and triggers escalation processes. Performs tests on a variety of services, including service and product launches and changes and agent and customer facing applications. #LI-KP1'by Jobble

Keywords: Dish, Littleton , CXO Service Integrity Business Ops Analyst - Littleton, IT / Software / Systems , Littleton, Colorado

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