Senior HR Analyst - ServiceNow

Company: Empower
Location: Littleton
Posted on: September 16, 2023

Job Description:

Grow your career with a growing organization

Whether they're helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that's hard to beat. And from a personal satisfaction perspective, you'll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Senior HR Analyst - ServiceNow role serves as the subject matter expert on ServiceNow for HR and will coordinate with cross-functional teams, from requirements gathering to delivery; ultimately driving innovation and results for the business. Both highly analytical and front facing, the role provides ServiceNow support to primary stakeholders and the business in general. The candidate will provide thought leadership on the HR Service Delivery and related projects including modifications, configurations, workflows, journeys, upgrades, adoption of new functionality, reporting and analytical use of data stored in the system. Working collaboratively, this position will be responsible for a broad range of activities including platform program management, system configuration, ensuring data integrity, documentation, training, reporting, auditing, troubleshooting. This position will support ongoing process improvement activities to bring greater efficiency to the Human Resource function, as well as the entire company.

What you will do

• Demonstrate expertise and ownership for the configuration, enhancement maintenance and testing of ServiceNow for HR.
• Interact with business users to gather and clarify business requirements and translate requirements into system functionality utilizing best practices and making recommendations to ensure optimal system functionality
• Evaluate newly released functionalities, and recommend solutions that meet business needs while fitting into overall Human Resource strategies
• Provide hands-on leadership and program management to ensure deadlines are met and key deliverables are accurate
• Use excellent analytical and problem-solving skills to support and maintain the ServiceNow HRSD, employee service center and knowledge base applications
• Demonstrate experience leading solution and design across case management, knowledge management, portals, document management, and reporting
• Serve as the primary liaison between business stakeholders and the IT function, leveraging expertise in business analysis and experience with HR systems to recommend and implement solutions that enable the organization to achieve its goals
• Assist translation of HR business and COE (Centers of Excellence) needs into business requirements
• Partner with the ServiceNow platform team to ensure ServiceNow HR is aligned with their vision and strategy
• Collaborate with development and business stakeholders to define the solution/service, manage the backlog and release schedule, as well as manage timelines and capacity of the team to align with the business requirements
• Provide support for the bi-annual ServiceNow upgrades, coordinate testing with subject matter experts and ensure delivered functionality performs as expected
• Lead User Acceptance Testing and system validation for projects What you will bring
  • Bachelor's degree in relevant field or equivalent work experience
  • Minimum 2 years of experience in ServiceNow HR Admin and/or Configuration specifically HR Service Delivery solutions including Employee Center, Employee Journey Management and Case/Knowledge Mgmt.
  • Minimum of 2 years of hands-on experience with ServiceNow HR configuration, virtual agent conversation design, journey design and configuration, surveys, and analytics
  • Advanced skills in HR process design and mapping, deep knowledge of HR processes, delivery models, and organizational structures
  • Proficient in program management methodologies and tools in addition to performing business analyst activities
  • Ability to coordinate/prioritize multiple, often complex, tasks
  • Strong analytical skills for completing complex problem solving and analysis of business processes and systems
  • Proactive about identifying problems and continuous improvement with focus on data integrity
  • High attention to detail and a desire to drive for results What will set you apart
    • ServiceNow HR Administrator certification
      
      What we offer you
      
      We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
      • Medical, dental, vision and life insurance
      • Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
      • Tuition reimbursement up to $5,250/year
      • Business-casual environment that includes the option to wear jeans
      • Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
      • Paid volunteer time - 16 hours per calendar year
      • Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
      • Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.
        
        Base Salary Range
        
        $ 82 275.00
        The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
        
        Equal opportunity employer --- Drug-free workplace
        
        We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
        
        For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.
        
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Keywords: Empower, Littleton , Senior HR Analyst - ServiceNow, Human Resources , Littleton, Colorado