Customer Service Representative - Golden, CO
Company: UnitedHealth Group
Location: Littleton
Posted on: September 8, 2023
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 8:00am -
5:00pm MST. It may be necessary, given the business need, to work
occasional overtime. Our office is located at 1707 Cole Blvd,
Golden, CO.
We offer 90 days of onsite training with a Customer Service Lead.
The hours during training will be 8:00am to 5:00pm MST, Monday -
Friday. - -
Primary Responsibilities:
This role is equally challenging and rewarding. You'll be called on
to research complex issues across multiple databases. It requires
fluency in computer navigation and toggling while you confidently
and compassionately engage in dialogue with the caller. Be assured
that our training will provide you with knowledge of the various
products, plans and levels of benefits available to members and
you'll soon find yourself creating positive experiences and earning
the gratitude of callers on an hourly basis.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED (or higher) -
1+ years of experience in customer service environment (i.e.
office, administrative, clerical, customer service, etc.) using
phones and computers as the primary job tools
Ability to type - 40 wpm
Reside within commutable distance to the office - 1707 Cole Blvd,
Golden, CO
Familiarity with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer
system applications -
Ability -to work any of our 8-hour shift schedules during our
normal business hours of 8:00am - 5:00pm MST. It may be necessary,
given the business need, to work occasional overtime.
Preferred Qualifications:
1+ years prior health care experience
Knowledge of Medical Terminology
Soft Skills:
Ability to troubleshoot IT/Computer issues independently -
Demonstrated ability to listen skillfully, collect relevant
information, build rapport and respond to customers in a
compassionate manner -
Proficient conflict management skills to resolve issues in a
stressful situation
Colorado Residents Only: The salary range for Colorado residents is
$16.00 - $27.31.Pay is based on several factors including but not
limited to education, work experience, certifications, etc. In
addition to your salary, UnitedHealth Group offers benefits such
as, a comprehensive benefits package, incentive and recognition
programs, equity stock purchase and 401k contribution (all benefits
are subject to eligibility requirements). No matter where or when
you begin a career with UnitedHealth Group, you'll find a
far-reaching choice of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #RED
Keywords: UnitedHealth Group, Littleton , Customer Service Representative - Golden, CO, Hospitality & Tourism , Littleton, Colorado
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