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McDonald Volkswagen Service Concierge

Company: Mcdonald Automotive
Location: Littleton
Posted on: August 7, 2022

Job Description:

Pay range determined on experience and qualifications: $15.50 - $16.00 per hourWhat We OfferFamily Owned and OperatedMedical, Dental, and Vision InsuranceBasic Life InsuranceAccidental D Insurance401(K) Retirement Savings PlanPaid Time OffChristmas Parties and LuncheonsWork-Life BalanceCustom and Competitive Wage PlansCareer Advancement and Growth OpportunitiesEmployee Assistance ProgramEmployee Discounts on Parts and ServicesEmployee Vehicle Purchase ProgramsDiscounted Rates at Pine Creek Golf Club in Colorado Springs and The Raven Golf Club in SilverthorneResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Set schedules and assigns tasks to service department employees.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.Collaborate with upper management to make service department hiring and discipline decisions.QualificationsValid driver's license and clean driving record (Required)Organized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionWho We AreJoin us as we embark on our expanding growth adventure. This well performing company will offer exciting challenges and future career growth opportunities.At McDonald Automotive, we strive to make every employee an employee for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McDonald Automotive is absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.Because our goal is to exceed a client's total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.Please complete the online assessment: are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Mcdonald Automotive, Littleton , McDonald Volkswagen Service Concierge, Hospitality & Tourism , Littleton, Colorado

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