McDonald Volkswagen Service Concierge
Company: Mcdonald Automotive
Location: Littleton
Posted on: August 7, 2022
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Job Description:
Pay range determined on experience and qualifications: $15.50 -
$16.00 per hourWhat We OfferFamily Owned and OperatedMedical,
Dental, and Vision InsuranceBasic Life InsuranceAccidental D
Insurance401(K) Retirement Savings PlanPaid Time OffChristmas
Parties and LuncheonsWork-Life BalanceCustom and Competitive Wage
PlansCareer Advancement and Growth OpportunitiesEmployee Assistance
ProgramEmployee Discounts on Parts and ServicesEmployee Vehicle
Purchase ProgramsDiscounted Rates at Pine Creek Golf Club in
Colorado Springs and The Raven Golf Club in
SilverthorneResponsibilitiesOversee service orders and flow of
Drive Lane. Ensure that customers receive prompt, courteous, and
effective service.Take ownership of the customer's experience by
carrying out those additional assignments that allow the dealership
to leave a positive impression with the customer.Provide concierge
support for all owner inquiries, whether phone or in person, to
assure the customer does not get mishandled.Ensure the daily
inventory of technicians' time is consistently sold to service
customers.Distribute work between technicians efficiently.Answer
technical questions about vehicle problems, warranties, services,
and repairs.Maintain Customer Happiness scores at or above company
standards.Assist in diagnosing vehicle problems; order parts and
tools as necessary.Oversee administration of warranty claims as
well as training and supervising of service department.Set
schedules and assigns tasks to service department
employees.Reinforces company policies and adheres to company
standards.Encourages compliance with applicable laws and
regulations.Maintain good working relationship with factory(s) and
foster positive employee relations.Collaborate with upper
management to make service department hiring and discipline
decisions.QualificationsValid driver's license and clean driving
record (Required)Organized and friendly personalityDemonstrated
ability to manage othersTime management skillsFantastic
communication skills with your customersProfessional, well-groomed
personal appearanceConsistent record of service and sales
successStrong record of positive customer satisfaction resultsTeam
oriented and self-motivatedAble to work with little supervisionWho
We AreJoin us as we embark on our expanding growth adventure. This
well performing company will offer exciting challenges and future
career growth opportunities.At McDonald Automotive, we strive to
make every employee an employee for life. Happy employees make
happy customers, and we reward individuals who are ready to work
hard and stay motivated. Every employee at McDonald Automotive is
absolutely critical to its success and we're always looking for
smart, engaging, creative and dynamic people who want to join a
team where they matter.Because our goal is to exceed a client's
total expectation when they arrive at our dealership, we realize we
must first provide that to our associates through continual
training, career development and opportunities for growth. Our
promise is to keep delivering the same award winning service and
value that our community has come to expect from our dealership
through the years.Please complete the online assessment:
https://apply.wonscore.io/4ZG6W2/McDonald-Automotive-GroupWe are an
equal opportunity employer and prohibit discrimination/harassment
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Keywords: Mcdonald Automotive, Littleton , McDonald Volkswagen Service Concierge, Hospitality & Tourism , Littleton, Colorado
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