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Lodge - VIP Services Conciergem Part-Time

Company: Jacobs Entertainment, Inc.
Location: Littleton
Posted on: January 17, 2022

Job Description:

General Summary of Job DutiesThis position promotes the facilities, services, programs, and events while interacting with the Marketing and Slot Services departments to ensure unsurpassed guest services.Essential Job Responsibilities and Duties Maintain a high quality of guest service according to JEI's Mission Statement and FAST Values Statement.Provide personalized services to guests, focusing on known rated players and players who can be developed into high-end players.Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with the highest levels of integrity and honesty.Maintain a highly visible presence on the casino floor to ensure the comfort of each player.Conduct follow up calls to guests to confirm presence at events/promotions.Assist in escalation to resolve any problem or perceived inconvenience to ensure guest satisfaction.Provide and post content for the casino's various social media accounts.Offer & enroll New Member Loyalty Cards while working the casino floorKeep Executive Host informed of any potential high limit play in actionAssists in VIP promo & event executionBe familiar with all current and upcoming special events, promotions, entertainment as well as all casino activities.Various administrative duties with recording and reporting on various events and new card sign upsCommunicate with Executive Host regrading inquiries of coded playersRespond to Slot Casino Marketing efforts in real time mobileAnswer and respond to incoming calls on phone and radioRegular, predictable attendance is an essential function of this position.Other related duties including but not limited to complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.Thorough knowledge of applicable company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.Adhere to all appearance and uniform standards.Maintain an open line of communication with management.Maintain a positive, professional demeanor during all interactions with guests, fellow employees, and vendors.Ability to accept performance feedback in a professional manner.Assists Executive Casino Host in creating reservations at various outlets.Other duties as assigned. Skills, Education and Other Requirements Excellent guest service skills utilizing creative methods to ensure complete satisfactionSchedule flexibilityStrong organization skillsOutgoing personality and enjoys contact with a variety of peopleMust possess a valid Colorado Gaming LicenseFlexible with duties to be able to fill departmental needsHigh School Diploma or equivalent work experienceComputer skills using common software programs, IGS experience preferredCustomer service experience required Knowledge of gaming industry preferred Required Work Cards Identification that establishes identity.Identification that establishes the right to work in the United States.Colorado Division of Gaming Support License Employee Benefits we offer: $1,000 Hiring Bonus!$200 for vaccinated employees! Referral Bonus up to $20048 hours of Sick Time available immediately, and renews annually. 80 hours of Vacation after 1 year employment. 7 paid holidays.Paid Breaks. Health, Dental, and Vision Benefits after 60 days. Company paid Life Insurance and AD&D. 401K, and matching after 90 days.Wellness Program- Get paid to go to the Doctor's. Tuition reimbursement.Employee Recognition.Ongoing learning and development programs. Career Opportunities, we mean it! Majority of our supervisors and managers are promoted from within. Don't want to drive to Black Hawk?Take a look at the casino bus routes at www.casinoshuttle.com and www.aceexpresscoaches.com.As an employee you can ride the bus for only $5 round trip.

Keywords: Jacobs Entertainment, Inc., Littleton , Lodge - VIP Services Conciergem Part-Time, Hospitality & Tourism , Littleton, Colorado

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