LittletonRecruiter Since 2001
the smart solution for Littleton jobs

Customer Service Representative

Company: IMI Norgren LLC
Location: Littleton
Posted on: February 20, 2021

Job Description:

IMI Norgren LLC Full Time Hourly Littleton, CO, US 1084 ABOUT US
Norgren is part of global engineering organization IMI plc. IMI is at the forefront of delivering the solutions we need in a changing world and is focused on creating tremendous value by solving key industry problems in attractive markets and working with the best.
Norgren has a proud history of creating innovative engineering solutions in precise motion control and fluid technology, and we collaborate with our customers across more than 50 countries in critical areas such as Factory Automation, Material Handling, Rail, Energy, Process Control, Life Science and Commercial Vehicles.
SUMMARY
The Customer Service Representative is responsible for acting as a primary contact for customers requesting information, placing orders, or for help or information about the status of their order. This function is responsible for providing customers accurate and timely responses by coordinating with shipping, manufacturing, and planning personnel for the on time delivery of product.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Primary duty is phone coverage with focus of managing daily tasks meeting "call wait time" metrics and "first call pick" targets.
  • Establishes and maintains a professional working relationship with both external and internal customers. A calm courteous, knowledgeable, yet authoritative demeanor is essential to promoting positive relationships. **Responsible for effective and timely responses to inquiries via email and phone communication and the maintenance of account information (contact details and courier/routing details).
  • Manage and administer to the customer as to pricing, discounts, and shipping dates (order status) as specified within normal marketing parameters; responsible for 100% accuracy in regards to edits (revisions to) and or cancellation of existing orders.
  • Responsible for researching various customer issues: lost shipments; over/under shipment; proof of delivery; creation and follow up of credits if warranted; customer returns (RMA). Be required to work directly with Key Account Managers in regards to the same.
  • Responsible for the preparing and participating in higher-level conference calls or activities relating to key customer satisfaction.
  • Tracks late shipments and customer expedites by coordinating with internal departments and supplying detailed information for ‘manager approval' Identify and participate in process improvement initiatives
  • Able to communicate effectively and on a "technical level" in regards to manufactured parts and customer requirements.
  • Other duties as assigned.

    QUALIFICATIONS
    Education and Experience
    • Bachelor's degree from four-year College or University (2-3 years of work experience will be considered) or
      • High School Degree and (3 - 4) years of customer facing experience.

        Computers and Technology
        • Proficient with MS Office Suite (Word, Excel, PowerPoint & Outlook)

          Norgren is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.PI130132000

Keywords: IMI Norgren LLC, Littleton , Customer Service Representative, Hospitality & Tourism , Littleton, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Class A Local Delivery Driver (Flatbed)
Description: About Merchants Metals br br We're one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, 4 manufacturing facilities, and a 60-year (more...)
Company: Merchants Metals
Location: Denver
Posted on: 03/4/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: The Home Depot
Location: Black Hawk
Posted on: 03/4/2021

Store Counter Sales
Description: Our Store Counter Sales team members are knowledgeable and energetic with a passion for automotive parts. xa0 They believe in taking care of the customer, as well as the power of teamwork. Our Store (more...)
Company: O'Reilly Auto Parts
Location: Lakewood
Posted on: 03/4/2021


25U Signal Support Systems Specialist
Description: Communication is the pulse of Army National Guard units, and it rsquo s up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn rsquo t miss a beat. (more...)
Company: Army National Guard
Location: Denver
Posted on: 03/4/2021

Shake Shack Shift Manager
Description: Job Description Bringin' It - Together Teamwork isn't just practiced at the Shack
Company: Shake Shack
Location: Denver
Posted on: 03/4/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: The Home Depot
Location: Golden
Posted on: 03/4/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: The Home Depot
Location: Conifer
Posted on: 03/4/2021

Retail Counter Sales
Description: O'Reilly is now hiring Retail Counter Sales team members. Our sales team members are responsible for providing our retail and installer customers with a high level of service. They xa0 also support management (more...)
Company: O'Reilly Auto Parts
Location: Lakewood
Posted on: 03/4/2021

Restaurant Delivery
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: DoorDash
Location: Estes Park
Posted on: 03/4/2021

Cashier
Description: Job DescriptionPosition Purpose:Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout
Company: The Home Depot
Location: Denver
Posted on: 03/4/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Littleton RSS job feeds