Clinical Operations Director
Company: Soar Autism Center
Location: Lakewood
Posted on: April 25, 2024
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Job Description:
Soar Autism Center is building a network of interdisciplinary
clinics where children with autism and their families receive
life-shaping services that support them to thrive. We prioritize
early intervention, comprehensive supportive services, and
positive, developmentally-appropriate learning that meets the needs
of each unique child and family. Specifically, we focus on
integrated autism care and a play-based model of applied behavior
analysis (ABA) based on the principles of the Early Start Denver
Model. The Clinic Operations Director is a good fit for a candidate
who has previously managed operations, enjoys working with people,
is highly organized and detail-oriented, maintains calm and poise
in a fast-paced environment, and is mission-driven to help young
children with autism spectrum disorder. Specific responsibilities
would include the following: Day-to-Day Center Operations Owning
local fidelity to Soar's operating processes, including center
cleanliness and organization, RBT billable hours management,
scheduling, parent communications, etc. Partnering with
market-level leadership to serve as the local accountability for
center performance relative to forecast across key operating
metrics, including budget, efficiency, and much more. Working with
the local Scheduling Manager to ensure daily scheduling needs are
met and cancellations on clients are minimized. Proactively
identifying local operating challenges in partnership with staff
and using a solution-oriented mindset to suggest new policies and
procedures as needed. Serving as the core leader in the center,
having deep expertise on center operations and expectations, and
leading by example in daily processes and decision-making. Managing
center supply ordering for toys, office supplies, food, etc.
Demonstrating professionalism and maturity to the highest standard
in interactions with families, clients, and staff. Client
Communication and Relationship Management Managing all non-clinical
aspects of the client experience, including building strong
relationships with caregivers and providing needed support, owning
family communications in partnership with the local clinician team,
ensuring strong attendance, driving strong client NPS scores, and
addressing all concerns. Answering the phones and managing inbound
demand for services. Preparing clients for diagnostic and
assessment appointments, including sending information via email,
collecting information, and sending reminders. Ensuring a smooth
onboarding experience for new clients and their caregivers.
Managing the front desk, including providing a warm welcome to
clients, prospective clients, and employees. Local Leadership
Acting as the primary people leader for local employees,
supervising local clinicians and coaching them on career
development and leadership for their RBT supervisees. Partner with
the lead clinician to support various clinical staff in clinical
excellence and fidelity to expectations (treatment fulfillment,
quality, etc.) Managing non-billable task delegation for employees
not directly working with clients. Motivating all staff to adhere
to center operating policies and procedures. Serving as a liaison
to staff, supporting the team when issues / concerns arise,
providing guidance on appropriate actions to take and whom to reach
out to. Escalating high priority issues to regional leadership as
needed, knowing when to ask for help. Collaborate across
disciplines to ensure effective communication and care coordination
amongst the BCBA, SLP, and OT teams. Meeting and Event Management
Planning and leading office meetings and events, including monthly
staff meetings, professional development days, and staff lunches.
Working with clinical leadership team to plan and execute
parent-facing events, including bi-monthly family nights.
Qualifications/Education Bachelor's degree required, advanced
degree preferred. Prefer 5-7+ years of experience in the healthcare
provider space, but would consider alternative backgrounds that
demonstrate a similar skillset. Require previous people management
experience, preferably teams of 8-10 or more people. Require 2-3+
years of operations management experience, with autism or other
outpatient clinic experience preferred. This is a full-time
position. What We Offer: Comprehensive health benefits, including
medical, dental, and vision plans Student loan repayment and
tuition reimbursement benefits Priority access for in-network
mental health support through our partnership with Sol Mental
Health Tons of support from our multidisciplinary team A
collaborative and fun environment where every team member's
contribution is valued The application deadline for the Lakewood
location will be May 1, 2024.
Keywords: Soar Autism Center, Littleton , Clinical Operations Director, Executive , Lakewood, Colorado
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