Assistant Community Manager
Company: Richmark Property Management
Location: Littleton
Posted on: September 20, 2023
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Job Description:
Position Summary:
The assistant community manager helps to ensure that leasing,
marketing, resident management, revenue, and customer service goals
are met for the property. The assistant community manager's role is
to support the leasing staff and the property manager by providing
guidance and taking action as necessary to ensure residents are
happy and that all property goals are achieved. The assistant
community manager is always willing to take an active role in
sharing tasks assigned to the leasing team or property manager as
needed in order to ensure success.
Duties/Responsibilities:
Enthusiastically embraces the company culture, provides a welcoming
environment for residents and guests, demonstrates our drive to
maintain the highest of standards, and provides the best possible
experience for everyone on site
As a customer service expert, the assistant property manager
quickly responds to all complaints, questions, and requests,
rushing forward to address and resolve all issues
The assistant manager seeks help from the Community Manager and/or
maintenance staff to quickly resolve issues as required to ensure
resident satisfaction
Always presents a professional appearance and follows established
dress code policy
Drives leasing to achieve occupancy goals at or above budgeted
expectations
Directs leasing team to assure that all leads are responded to
quickly and professionally
Verifies that all incoming traffic has been logged using the
resident management software and that all follow-up contacts have
been completed each day
Possesses superior product knowledge, including pricing and
availability, specific floorplan information, and details of
property amenities and common areas
Maintains excellent awareness of the local market and completes all
market surveys as required
Has working knowledge of the local community, including local
schools, business, and events
Ensures that renewal offers are delivered timely and works to
bolster resident retention
Takes the lead in organizing community events, works to foster a
strong sense of resident appreciation
Oversees collection of rents, assuring that monies are posted
timely, late fees are collected, and evictions are filed on
schedule
Manages resident delinquency, working with past due residents to
collect required payments, and pushing overdue files to collections
as necessary
Monitors online reviews, social media, the property website(s), and
all advertising for accuracy
Strives to learn the community manager's role and is capable of
confidently filling in for the community manager when needed
Other duties as assigned
Required Skills/Abilities:
Basic computer knowledge including proficiency in Microsoft Word,
Excel, and Outlook
Excellent customer service skills
Experience in social media and technology
Ability to act independently and make decisions
Excellent verbal and written communication skills
Flexibility to work weekends, overtime, and other unscheduled time
if needed
Supervisory Responsibilities:
This position does not have supervisory responsibilities
Education and Experience:
A minimum of 3 years experience in property management
Valid driver's license in the state of residence
Proficiency in Microsoft Excel and Word, and proficiency in
property management software (Yardi, RealPage, AMSI, MRI,
Entrata).
For affordable properties regulated by HUD or a state agency,
proficiency in understanding the compliance requirements of the
specific housing programs(s) in place on the assigned property.
Knowledge of LHITC and HOME programs.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
PI32801251-35216-171970e061a7
Keywords: Richmark Property Management, Littleton , Assistant Community Manager, Executive , Littleton, Colorado
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