Assistant Community Manager

Company: Richmark Property Management
Location: Littleton
Posted on: September 20, 2023

Job Description:

Position Summary:
The assistant community manager helps to ensure that leasing, marketing, resident management, revenue, and customer service goals are met for the property. The assistant community manager's role is to support the leasing staff and the property manager by providing guidance and taking action as necessary to ensure residents are happy and that all property goals are achieved. The assistant community manager is always willing to take an active role in sharing tasks assigned to the leasing team or property manager as needed in order to ensure success.
Duties/Responsibilities:
Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
As a customer service expert, the assistant property manager quickly responds to all complaints, questions, and requests, rushing forward to address and resolve all issues
The assistant manager seeks help from the Community Manager and/or maintenance staff to quickly resolve issues as required to ensure resident satisfaction
Always presents a professional appearance and follows established dress code policy
Drives leasing to achieve occupancy goals at or above budgeted expectations
Directs leasing team to assure that all leads are responded to quickly and professionally
Verifies that all incoming traffic has been logged using the resident management software and that all follow-up contacts have been completed each day
Possesses superior product knowledge, including pricing and availability, specific floorplan information, and details of property amenities and common areas
Maintains excellent awareness of the local market and completes all market surveys as required
Has working knowledge of the local community, including local schools, business, and events
Ensures that renewal offers are delivered timely and works to bolster resident retention
Takes the lead in organizing community events, works to foster a strong sense of resident appreciation
Oversees collection of rents, assuring that monies are posted timely, late fees are collected, and evictions are filed on schedule
Manages resident delinquency, working with past due residents to collect required payments, and pushing overdue files to collections as necessary
Monitors online reviews, social media, the property website(s), and all advertising for accuracy
Strives to learn the community manager's role and is capable of confidently filling in for the community manager when needed
Other duties as assigned

Required Skills/Abilities:
Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
Excellent customer service skills
Experience in social media and technology
Ability to act independently and make decisions
Excellent verbal and written communication skills
Flexibility to work weekends, overtime, and other unscheduled time if needed
Supervisory Responsibilities:
This position does not have supervisory responsibilities
Education and Experience:
A minimum of 3 years experience in property management
Valid driver's license in the state of residence
Proficiency in Microsoft Excel and Word, and proficiency in property management software (Yardi, RealPage, AMSI, MRI, Entrata).
For affordable properties regulated by HUD or a state agency, proficiency in understanding the compliance requirements of the specific housing programs(s) in place on the assigned property. Knowledge of LHITC and HOME programs.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

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Keywords: Richmark Property Management, Littleton , Assistant Community Manager, Executive , Littleton, Colorado