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Manager, NOC Fault and Incident

Company: DISH
Location: Littleton
Posted on: November 26, 2022

Job Description:

Department SummaryDISH is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world. Job Duties and ResponsibilitiesYou will be responsible for creating a positive and collaborative culture for a team of NOC Technicians, Engineers, and Supervisors that support the Dish Wireless Network in a 24x7 environment. You will have a direct impact on the results of the team by actively identifying and removing roadblocks to their overall success. You will provide valuable input into the overall design, implementation, and improvement of the various platforms for Incident detection, triage, troubleshooting, and communication. You will partner closely with the various operations and engineering teams to ensure a clear alignment of policies and processes with the overall goal of reducing the duration of network and service-impacting events. You will use data and your experience to help guide the NOC's continual process improvements in workflow and network automation to eliminate operator errors and drive Dish Wireless to having an industry-leading service and network availability. Day-to-day job responsibilities: Proactively identify and resolve roadblocks towards the success of all NOC PersonnelManage Business Processes, ensuring they align with the organization and company objectivesDevelop operational metrics that provide insight into the NOC performance and help identify areas of improvement in the tools, processes, and/or teamHandle Escalations and manage the support needs from internal and external teamsProvide insight and expertise in the Tools, Monitoring, and Automation strategyEnsure the NOC Personnel are trained on all processes and procedures, and any changes are thoroughly documented and communicatedEnsure all network-related impacts are handled effectively and escalated within a timely manner to reduce the duration of impactThe NOC operates 24x7 so support hours outside of the normal work working may be required, including on-call support Skills, Experience and RequirementsA successful Manager of Tier II Network Operations Center will have:Bachelor's degree in Business, Engineering, or Computer Science or 7-10 years of related experience including 5+ years of experience managing technology-focused NOC teams; or, a mix of related experience and educationExperience leading of leaders and Engineers in a 24x7 NOC shift environmentTechnical background in one or more of the following areas: 4G/5G Networks, Radio Access Networks (RAN), ISP Data, Voice, and/or Transport Networks, Optical Networks (DWDM, CWDM), PaaS/Cloud Engineering Support (AWS, Azure, GCP, Oracle, Etc), or Virtualized Networks (VMWare) Salary RangeCompensation: $87,500.00/Year - $143,750.00/Year BenefitsFrom versatile health perks to new career opportunities, check out our benefits on our careers website. Candidates need to successfully complete a pre-employment screen, which may include a drug test.

Keywords: DISH, Littleton , Manager, NOC Fault and Incident, Executive , Littleton, Colorado

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