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Senior Manager Product Management - MVNO Platforms

Location: Littleton
Posted on: September 14, 2022

Job Description:

Responsible for Spectrum Mobile service end to end Product Management and Product Development lifecycle: ideation, concept generation, business case development, product requirements and feature development. Will serve as a product manager lead and manage a cross-functional development process spanning Architecture, Engineering, Marketing, Legal, Digital Platforms, Customer Operations, Finance, Tax, and Network operations stakeholders in the development and implementation of Spectrum Mobile Services with a clear focus on improving the Customer Experience. Key responsibilities include driving and exceeding customer satisfaction targets, support Mobile Service growth targets, develop product roadmaps and driving the on time/budget implementation of those plans. Responsible for MVNO evolution and long-term strategic development with Spectrum Mobile s key Mobile Network Partners in close collaboration with business and technical organizations. Product Management ownership of Charter s eSIM/pSIM strategy, roadmap, development and quarterly forecasting. The ideal candidate has extensive experience leading product development, a deep knowledge of wireless, cellular (3G, 4G, 5G), broadband, Wi-Fi, and in-home connectivity products, and a vision for how Charter can leverage its strengths in wireless cellular and Wi-Fi capabilities to provide additional value to each customer s Mobile experiences. Experience with SAFe, Jira, Confluence (Chalk), Tableau a plus.

The role will report to the Director, Mobile Products, but will operate in a highly matrixed environment with numerous key stakeholders.

This position is eligible to work in a hybrid work model (combination of in-office and remote days)


  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Asserts curiosity to lead activities like Design Thinking, Jobs to Be Done, LBGUPS, and experimentation needed to build Lean Business Case and ongoing, iterative learning to deliver desired outcomes to customers.
  • Deep understanding of industry best practices in product development process specific to the mobile or telecommunications space and translate appropriate steps for unique organization and market position. Proactively identify analysis to support the effort and conduct with deep analytics when appropriate while maintaining an eye toward the bigger picture
  • Responsible for understanding competitive products and consumer trends and incorporating into the product roadmap, and ensuring the competitiveness of Charter s device connectivity and management products. Oversees competitive, peer and customer research to identify new requirements and enhancements to improve the Spectrum Mobile customer experience.
  • Leads the planning of the product roadmap for the evolution of MVNO and wireless platform, architecture and management products, ensuring the right strategic portfolio and managing the sequence of development.
  • Leads the planning of the product roadmap for the evolution of SIM architecture and management products, including pSIM and eSIM, ensuring the right strategic portfolio and managing the sequence of development.
  • Partners with senior leadership to validate vision and tactical approach to develop and maintain Mobile products.
  • Own the end-end product development lifecycle in an effort to enhance the customer experience and enable robust MVNO network performance for Spectrum Mobile.
  • Subject Matter Expert role during development process and acts as project sponsor to cross-functional development teams. Leads a high-performing, cross functional team to deliver development and launch objectives.
  • Partner with technical stakeholders and MNO partner for leadership of Mobile network architecture delivery ensuring alignment with the strategy and requirements.
  • Applies a strong understanding of product development processes to lead the execution of all product development initiatives for device connectivity and management products, holding the organization accountable to deliver the product roadmap. Develops and maintains detailed requirements for project and development teams describing function, features and user experience for Spectrum Mobile.
  • Support the development and communication of Product Strategies dependent on new services/features to drive financial results. Closely collaborate with and orchestrate efforts across functions and teams, including engineering, UX, analytics, research, and product marketing
  • Manages financial parameters to quantify value and cost of initiatives.
  • Defines product metrics, track performance and define reporting structure to contribute to management of Spectrum Mobile Services.REQUIRED QUALIFICATIONS

    Required Skills/Abilities and Knowledge
    • Ability to read, write, speak and understand English
    • Aptitude and eagerness to learn from a new environment and make an impact quickly
    • Ability to question with curiosity, hypotheses and customer outcomes in mind, a natural experimenter
    • Self-awareness, demonstrated selfless attitude with the ability to take calculated risks to learn
    • Ability to manage and foster change, demonstrating nimble resilience
    • Ability to lead large, cross-functional teams in order to achieve business goals and results
    • Ability to listen to multiple points of view and synthesize against goals for recommendations
    • Ability to plan, prioritize and organize effectively and independently
    • Ability to handle multiple projects and tasks
    • Ability to manage a team
    • Ability to make decisions and solve problems while working under pressure
    • Ability to show judgment and initiative and to accomplish job duties
    • Ability to analyze and interpret data and synthesize recommendations
    • Ability to communicate with all levels of management and company personnel
    • Ability to communicate orally and in writing in a clear and straightforward manner
    • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
    • Demonstrated proficiency with Word, Excel, PowerPoint
    • Demonstrated organizational and office management skills
    • Effective cognitive and communication skills
    • Demonstrated analytical skills
    • Demonstrated business sense and sense of urgency to achieve business results
    • Demonstrated success working in enterprise product and software development frameworks such as (but not limited to) Agile, Lean, SAFe, SDLCRequired Education
      • BS in Engineering or other technical degree related to telecommunications, field or operational / process optimization related field required
      • MBA preferred, but not requiredRequired Related Work Experience and Number of Years
        • Product Development Process - 5-7
        • Related industry experience (Cable, Telecommunications, Software/Online Services) - 5-7
        • Product Management and/or Product Development Experience, preferably in Cable, Telecommunications, Software or Web ServicesPREFERRED QUALIFICATIONS
          Preferred Education
          MBA preferred

          Office environment
          Limited Travel MPDBR

          Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

          The pay for this position has a salary range of $107,600.00 to $191,200.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Keywords: SPECTRUM, Littleton , Senior Manager Product Management - MVNO Platforms, Executive , Littleton, Colorado

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