Float Practice Manager
Company: OnPoint Medical Group
Posted on: September 14, 2022
OnPoint Medical Group is searching for an outstanding Float
Practice Manager to join our team! Come join a great group of
medical professionals as our network continues to grow! OnPoint
Medical Group is a physician-led network of skilled Primary and
Urgent care providers who are committed to expanding access to
quality healthcare in the most effective and affordable manner
possible. Our "Circle of Care" has one primary goal - to ensure the
health and wellness of members and their families. We do this by
providing access to a comprehensive menu of medical services from
one unified physician group in their neighborhoods. With doctors,
nurses, specialists, labs and medical records all interlinked and
coordinated, patient care has never been in better hands. To
effectively lead OnPoint Medical Group administrative and practice
operations and be accountable for the effectiveness and efficiency
of these operations through continuous improvement of processes,
outcomes and personnel. To provide high quality patient care and a
safe environment for patients and all personnel. This will be
achieved by serving as the overall practice manager, by working
with, training and mentoring personnel, and by working with the
administrative team in the development of objectives for the
achievement of the company's business plan, mission, goals, and
strategic values. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE
The following statements are illustrative of the essential duties
of the job and do not include other nonessential or peripheral
duties that may be required. We retain the right to modify or
change the essential and additional functions of the job at any
1.Process Review and Improvement:
---Responsibility for assessing all administrative and practice
processes and generating ideas and solutions for improvement for
the practice on a continual basis.
---Work independently and/or engage other management in the
development and implementation of new policies and procedures as
needed. Maintain a policies and procedures manual at each practice
as well as on the employee portal through the OMG website.
---Advise practice about current trends, problems and medical
activities to facilitate policy making.
---Review existing protocols, policies, and procedures, annually,
and make updates needed.
---Ensures practice compliance with all regulatory agencies
governing healthcare delivery and the rules of accrediting bodies.
Continually monitors operations, programs, physical properties and
initiates appropriate changes which are in line with OSHA and
---Ensure the practice follows established policies and procedures.
Provide feedback and/or discipline to those who do not follow
policy. 2.Site Visits (if multiple sites):
---Visit all practices regularly to ensure efficiency and
effectiveness of the practice operations and provide support and
---Visits should be at a minimum of one per week.
---A list of visits, notes, action items, and follow up items
should be maintained for tracking purposes and performance measures
for each individual practice site. 3.Communication:
---Communicate appropriate information effectively, timely, and
professionally with all employees on all levels.
---Coordinate staff meetings at each site at least once a month to
communicate identified issues and concerns in a constructive manner
and participate in solutions.
---Communicate effectively with all staff any new policies or items
of interest that directly affect their ability to care for
patients. This should be done in conjunction with the other
corporate department managers to ensure consistency.
---Communicate elevated problems/concerns daily with physician
owners. Act as a liaison between providers and staff and maintain
open lines of communication.
---Investigate patient complaints and report to physicians as
necessary. Escalate when required or provide ongoing training and
support for employees for the purpose of improvement.
---Participate in management meetings led by Leadership Team and
contribute effectively to areas of direct responsibility.
---Attend co-practice staff meetings, at least two per practice
---Work with personnel to develop staffing and schedules at each
location utilizing paper calendars as well as athenahealth.
---Assist with the creation of monthly schedules applying creative
staffing techniques and incorporating patient volumes with practice
coverage needs. This should be monitored on an ongoing basis for
optimal staffing and to avoid mass lay-offs and excessive payroll
---Function as a team member when staff numbers are down and as
needed to promote patient flow in practice(s).
---Cover front office shifts when employees are unable to do
---Monitor patient flow through practice in conjunction with
---Coordinate with human resources recruiting needs and assist with
the interview, selection, and coordinate hiring of new personnel
with practice managers to meet practice needs.
---Oversees efforts for recruitment, on-boarding, development, and
performance evaluation of employees. 5.Business / Financial
---Oversees the business and financial affairs of the practice and
fiscal management in conjunction with the practice accounting
---Enhances operational effectiveness, emphasizing cost containment
without jeopardizing important innovation of quality of care.
---Establishes an audit process to monitor co-pays and patient
---Monitor and report on supply usage to ensure optimal practices
are in established. 6.Patient / Payer / Health Organization
---Manages patient complaints effectively with a balance of
excellent customer service and a financially prudent
---Serves as liaison and channel of communication between the
hospitals and regulatory bodies. 7.Management Responsibilities:
---Manages employees reporting directly to the position, providing
leadership, motivation, development, and discipline in order to
promote quality performance and achievement of financial and
---Quality and knowledgeable employees with a positive attitude are
hired in a non-discriminatory manner.
---Performance and merit reviews are completed in accordance with
---Performance improvement action plans are established for all
employees who need additional training which are compliant with
---Resolves any medical-administrative problems and keeps lines of
communication with staff to ensure high employee morale and a
professional, healthful practice atmosphere.
---Enter, modify, fix, and submit employee timesheets every other
week for payroll for staff and providers.
---Monitor overtime and time off requests to achieve financial
goals and minimize excess and waste.
---Work and coordinate with Human Resources, Director of Practice
Management, and Director of Patient Experience on personnel items
such as training, behavior modification, write ups, payroll, FMLA,
and other issues as they present.
---Maintains professional affiliations and enhances professional
development to keep current in the latest health care trends and
---Attend pre-approved identified conferences as it relates to the
specific specialty for your practice.
---Coordinate, attend, and convey meeting content to essential
---Monthly or Bi-Monthly physician management meetings
---Monthly management/practice meetings
---Monthly production report meetings
---Others as assigned / identified
10.Facilities Management and Purchasing:
---Responsible for managing the overall facilities management and
purchasing activities of the practice.
---Contact for all IT and phone needs.
---Contact for all facility repairs and cleanliness
---Contact for all supplies to include: medical, office,
vaccinations, and capital expenses.
11.Marketing & Public Relations:
---Attend identified marketing/public relations functions and
coordinate special projects as delegated by OnPoint Medical Group
administration. Coordinate staffing, as appropriate.
---Demonstrate a positive attitude and provide positive PR with the
public at these functions.
12.Follows all OSHA standards, policies and procedures
13.Follows all HIPAA standards, policies and procedures
14.Performs duties to achieve or exceed established service
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required for this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
---Maintain licensure and/or certification per state
---B.A. or B.S. in Healthcare or Business Administration.
---2-5 years managerial/supervisory experience with progressive
---Must demonstrate knowledge of the rationale of appropriate
---Demonstrate the ability to maintain good inter-personal
relationships with co-workers and health team members.
---Communicates through appropriate channels.
---Master's degree preferred.
---Athenahealth practice management system
CUSTOMER SERVICE EXCELLENCE
---Provide customer service in accordance with OnPoint Medical
Group standards and expectations
---Demonstrate ability to be courteous and respectful when
interacting with patients and family members
---Maintain patient confidentiality in accordance to policy and
procedure and HIPAA requirements
---Enact proper chain of command for patient complaints
---Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
---Ability to write reports, business correspondence, and procedure
---Ability to effectively present information and respond to
questions from groups of managers, patients, and the general
---Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals
---Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.
---Ability to define problems, collect data, establish facts, and
draw valid conclusions
---Ability to interpret an extensive variety of technical
instructions in mathematical or diagram form and deal with several
abstract and concrete variables
APTITUDES AND TEMPERAMENTS
---Must have a high level of energy with the ability to adjust to
any justifiable pace.
---Make decisions based more on fact than feeling
---Exhibit behavior which emphasizes compassion, quality, loyalty
---Ability to establish and maintain effective working
relationships with patients, their families and staff members
Practice Front and Back Office Personnel
JOB ELEMENTS/WORKING CONDITIONS
---While performing the duties of this job, the employee is
regularly required to stand; use hands to finger, handle, or feel;
reach with hands and arms; and talk or hear.
---Occasionally required to walk; sit; and stoop, kneel, crouch, or
---Frequently lift and/or move up to 10 pounds and occasionally
lift and/or move more than 25 pounds.
---Specific vision abilities required by this job include close
vision, distance vision, and ability to adjust focus.
The above statements describe the general nature and level of work
performed by people assigned to this classification. They are not
an exhaustive list of all responsibilities, duties and skills
required of personnel so classified. All personnel may be required
to perform duties outside of their normal responsibilities from
time to time, as needed. Benefits Offered: --- Health insurance
plan options for you and your dependents --- Dental, and Vision,
for you and your qualified dependents --- Company Paid life
insurance --- Voluntary options for short-term disability, and
long-term disability coverage --- AFLAC Plans --- Eligible for
401(k) after 6 months of employment with a 4% match that vests
immediately --- PTO accrued OnPoint Medical Group is an EEO
Employer. Salary: $65,000 - $80,000 / year The estimate displayed
represents the typical salary range of candidates hired. Factors
that may be used to determine your actual salary may include your
specific skills, how many years of experience you have and
comparison to other employees already in this role. #ID22 #PM22
Keywords: OnPoint Medical Group, Littleton , Float Practice Manager, Executive , Littleton, Colorado
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