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Senior Manager - Video on Demand

Location: Littleton
Posted on: June 19, 2022

Job Description:


Responsible for the deployment, operation and restoration of video products and solutions. Drive strategic direction and management of the video operations staff across various platforms, in various locations, with varying degrees of technology. Deploy and ensure consistent, structured and disciplined practices to ensure stable product delivery consistent with company initiatives and expectations. Support Regional and market operations to ensure unparalleled customer experience.

DUTIES AND RESPONSIBILITIES Lead Video Operations team supporting VOD Content Management, VOD content ingest/ distribution systems, VOD CDN / delivery systems to ensure optimal performance
Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.
Direct quality control programs for video operations and ensure consistent operational procedures
Liaison between Product, Engineering, Video Operations, and Charter Media
Manage relationships with vendors
Provide Engineering support and direction for new or existing technologies and current operations initiatives
Assist in management and execution of products and projects driven by video product and engineering
Research issue and resolution of action items as needed and directed by Charter
Partner with Inside Plant Operations to ensure the maintenance of records as required by the Federal Communications Commission and other government agencies.
Ensure that all engineers have an active development plan and are progressing in their skill sets.
Ensure effective outage management and drive issues to root cause including lessons learned, surveillance enhancements & prevention
Oversee lifecycle management of field hardware and software
Ensure adherence to company TQA policies.
BASIC / MINIMUM QUALIFICATIONS Bachelors degree in Computer Science, Engineering or related field, and / or equivalent work experience
Minimum of five (5) years of direct management experience
Minimum of two (2) years working within an technical Operations team
Minimum of two (2) years of Engineering work experience
ADDITIONAL JOB QUALIFICATIONS Strong ability to handle multiple projects and tasks
Ability to lead a team of highly technical engineers and managers. Advanced ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve trouble tickets assigned. Advanced knowledge of Video Solutions
Knowledge of Conditional Access and Switched Digital Video Systems
Strong knowledge of session based video architectures (VOD, SDV and CDN) and operational support models
Knowledge of MPEG2, MPEG4, transcoding, & IP Video Delivery solutions
Intermediate knowledge of IP Multi-cast
Advanced knowledge/operational background as either a team member of another Operations Center, NOC or Computer Operator
Advanced knowledge of LAN/WAN design and operations
EVD600 312129 312129BR

Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $107,600.00 to $191,200.00 . The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses. Required Preferred Job Industries Transportation

Keywords: SPECTRUM, Littleton , Senior Manager - Video on Demand, Executive , Littleton, Colorado

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