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Sr Manager, Access Network Ops

Location: Littleton
Posted on: May 10, 2022

Job Description:


The Sr Mgr, Access Network Operations is directly involved with the planning and deployment of new products and services. Work with Engineering to facilitate the handoff of new products from testing to operational readiness. Responsible for directing and managing all Cable Modem Termination System (CMTS) field operations. Implement and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned with department initiatives and expectations. Coordinate capital planning for DOCSIS related initiatives with Engineering, Core and IP Management and ensure execution of approved budgeted plan.


  • Actively and consistently lead all efforts to simplify and enhance the customer experience.
  • Develops a disciplined, detailed and structured team and assist with developing their direct reports as to drive a high performance culture and environment.
  • Oversees designated operations which include all DOCSIS field operations, DOCSIS CPE devices to ensure unparalleled customer experience.
  • Provides engineering support and direction for new or existing technologies and current operational initiatives.
  • Evaluates and consults with Corporate, Regional and KMA levels of leadership regarding DOCSIS Solutions & Services.
  • Directs quality control programs to ensure consistent operational procedures for the DOCSIS solution
  • Supports capital budget process for the DOCSIS services and solutions, execute approved budget plan.
  • Ensures current procedures and tests are performed in accordance with Charter Policy and Procedures.
  • Ensures adherence to company NCM policies and other related Engineering standards.
  • Leads and participates in succession planning.
  • Performs other duties as requested.BASIC/MINIMUM QUALIFICATIONS
    • Bachelor's degree in engineering or related field, or equivalent experience
    • Minimum five (5) years Management experience
    • Minimum seven (7) years Engineering experience
    • Minimum two (2) years Project management experience
    • Must be able to work the following schedule: Sunday thru Friday, 8AM - 5AMPREFERRED QUALIFICATIONS
      • Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
      • Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)REQUIRED QUALIFICATIONS
        • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
        • Extensive knowledge of DOCSIS Solutions
        • Extensive knowledge of CCAP and other developing standards
        • Extensive knowledge of DOCSIS Modulation profiles
        • Extensive knowledge of TFTP, TOD, CM files, and other related provisioning elements
        • Ability to handle multiple projects and tasks
        • Ability to make decisions and solve problems while working under pressure
        • Ability to supervise and motivate others
        • Ability to use personal computer and software applications
        • Comprehensive understanding of HVAC and power distribution systems
        • Knowledge of Analog Transmission Line Theory
        • Knowledge of Electronic theory
        • Knowledge of Fiber Optic theory
        • Knowledge of IP AddressingWORKING CONDITIONS
          • Office environment
          • Exposure to moderate noise levels
          • Travel as required ENE610-NTO 311196 311196BR

            Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

            The pay for this position has a minimum of $107,600.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Keywords: SPECTRUM, Littleton , Sr Manager, Access Network Ops, Executive , Littleton, Colorado

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