Operations Manager, Primary Care

Company: Iora Health
Location: Littleton
Posted on: January 9, 2022

Job Description:

The Role

The Operations Manager, Primary Care (known internally as a Care Team Manager) is a key member of practice leadership who through their development of their team fosters Iora culture in all facets of practice operations. Working closely with the Care Team Medical Director, they are responsible for developing a high performing team capable of delivering exceptional care and a world-class experience to our patients.

Specific Responsibilities Include:

* Lead high performing teams, including a large number of direct reports
* Manage a complex clinical operation providing primary care and managed care services
* Manage a people-focused business dedicated to service excellence
* Solve problems, resolve issues, mitigate conflict
* Serve as a champion for the Iora culture, fostering a positive team environment
* Manage a small panel of coaching patients
* Partner with physicians and other clinicians in the management of the practice
* Provide direction in face of ambiguity
* Steer teams through conflict to effective resolution
* Represent Iora with external partners and stakeholders
* Serve as a liaison for the practice with Iora's corporate office
* Ensure operational compliance in a regulated setting
* Do whatever it takes to get the job done

Preferred experience and qualifications (candidates with some combination of the following)

* Experience operating in a business of caring
* 5+ years of successful experience managing/leading teams
* Clinical training and/or extensive experience in a care setting
* Experience in a start-up organization and/or rapidly evolving environment
* Demonstrated commitment to mission-driven organizations
* Financial responsibility for managing a business unit or service line
* Experience coaching individuals to help achieve personal/professional goals
* Experience navigating the U.S. health care system (insurance, medical services, social services)
* Track record of consistent professional achievement

About Iora Health

Iora Health is transforming health care, starting with primary care. We created a high-impact relationship based care model, that particularly benefits adults on Medicare and those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, and the technology that supports our care.

We know that when you invest in relationships with people, you can help them live happier and healthier. Our patients get a team that respects and listens to them. We get paid to keep our patients healthier, and it works - we are successfully improving the lives of our patients while lowering costs.

Iora Health is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

In order to ensure the health and safety of Iora patients and Iora team members, Iora requires all employees to be fully vaccinated for COVID-19, except where a medical or religious accommodation applies.

Keywords: Iora Health, Littleton , Operations Manager, Primary Care, Executive , Littleton, Colorado