Senior Quality Manager

Company: DISH Network Corporation
Location: Littleton
Posted on: November 23, 2021

Job Description:

At DISH Wireless, we reimagine connectivity through new platforms, new business models and new ways of thinking. Today, we are building America's first cloud-native 5G network to transform the way we live, work and play with unlimited potential. Our teams operate at the intersection of wireless, data analytics, AI and the cloud to create something state-of-the-art, radically original and truly unlike what anyone else can. This position leads quality/performance/capability improvement and organizational change management efforts across DISH and DISH's vendors to enable the success of DISH Wireless. A successful candidate for this position will be a results-oriented manager with a strong understanding of quality improvement, process improvement, and program management who can continue to guide Dish Wireless and the vendor teams on their transformative journey. This role will help set and execute the quality strategy for a set scope of DISH Wireless activities. The incumbent will define opportunities for improvement, track and manage improvement plans and advocate for customer experience to achieve best in class results. Day-to-day job responsibilities: Basic Qualifications Assess process, product and service performance to identify improvement opportunities. Develop and review improvement proposals to address opportunities for improvement. Manage and track improvement opportunities to closure. Lead and manage quality reviews of internal and vendor organizations. Develop, prototype, and implement KPIs & metrics. Develop, propose, and manage a portfolio of improvement projects. Lead and grow DISH's Quality capabilities and ensure alignment with key business needs and goals. High-level qualifications: The ideal candidate is a motivated self-starter who can work independently in a fast paced, ambiguous environment with limited supervision. The ideal candidate must be a fast learner, who can quickly absorb the nuances of DISH's varied partners and organizations as well as the behavior of DISH's internal systems.. Specific qualifications: Experience using data and metrics to drive improvements. A Bachelor's degree or higher. 3+ years experience in program or project management. Experience defining and executing against program requirements. Run the strategy for quality programs across regions - partnering with internal and external teams. Identify customer friction points and help the team drive operational excellence and root out program inefficiencies with our BPO partners. Build strategic relationships with internal and external partners. Develop metrics for assessing performance and trends. Compensation: $114,885.00/Year - $159,200.00/Year From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.

Keywords: DISH Network Corporation, Littleton , Senior Quality Manager, Executive , Littleton, Colorado