Network Surveillance Engineer I

Company: Kforce Technology
Location: Littleton
Posted on: May 28, 2023

Job Description:

Kforce is seeking a Network & Text Monitoring - Network Surveillance Engineer I to support their client in Littleton, CO - This role requires 100% onsite work. Overview: Working in a 24/7 Wireless Network Operations Center of Excellence, the 5G Network Surveillance (NS) Engineer I will monitor the Network, Transport, Core, RAN, and PaaS infrastructures. They will be creating & troubleshooting 5G cell site incident tickets. The NS Engineer I will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Tier II when necessary. In this role, you will:

• Document incidents in the ServiceNow ticketing system and manage escalation processes as needed
• SDH/DWDM/OTN Technology: Network Optical alarms, troubleshooting, DCC bytes, Synch, Performance monitoring, NMS layers, EMS layer, back up restoration
• Monitoring alarms, opening trouble tickets and acting towards rectification of faults related to Transmission Network
• Hardware and Software: Working with Ops team for hardware cases resolution; Ensuring ERT, Vendor support; Avoiding multiple POA. Tracking spares, SLA meet
• Engage and escalate issues with the Engineer II team members when critical/time sensitive support and resolution is needed
• Enter/update Trouble Tickets with technical details, schedule/coordinate further troubleshooting
• Support site monitoring/health checks following maintenance activities
• Provide first level operational engineering support to detect incidents, troubleshoot problems
• Review network logs to discern state changes of network equipment
• Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication
• This position will be 24x7x365 on a fixed or rotational basis
• Other duties as assigned

Keywords: Kforce Technology, Littleton , Network Surveillance Engineer I, Engineering , Littleton, Colorado