RAN Tier II Support Engineer

Company: DISH Network Corporation
Location: Littleton
Posted on: November 22, 2021

Job Description:

DISH Wireless is building a next-gen 5G network to disrupt the wireless industry and fuel innovation in transportation, health care, education, sustainability, city management, and agriculture. We're driven by curiosity, pride, adventure, and a desire to win - and we're looking for people with boundless energy, intelligence, and an overwhelming need to achieve. Join us as we embark on our greatest adventure of all. Opportunity is here. We are DISH Wireless. Job Description: Working in a 24/7 Service Support Center, the successful candidate will provide TIER II-Level support with virtualized ORAN systems deployed nation-wide. Will quickly analyze service and system issues, determine corrective actions and implement to restore services. Will escalate complex issues to additional resources. Will root-cause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies and increase service up-time leading to an overall excellent customer experience. Responsibilities: Provides lead support with Market Teams to troubleshoot/resolve complex issues with deployed RF and ORAN systems. Engages and escalates issues with vendors when critical/time sensitive support and resolution is needed. Coordinates proposed changes with Certification Lab for validation. Will produce updated technical specifications of system changes and provide a comprehensive plan for release. Ensures solutions meet key criteria for CI/CD, system orchestration and automation. Works with technical writers/engineers to document final process configurations and MOPs. This position will provide on-call support on a rotational basis. Qualifications: Extensive understanding and experience in 5G ORAN split functions (7-2x, RU, DU, CU, CP, UP---) Extensive understanding and experience in ORAN software architectures in a virtualized environment. Extensive understanding of RF Radio operations over eCPRI interfaces. Includes CSR, DU and timing configurations. Extensive understanding of software systems/services running virtualized ORAN functions. Understanding of latency considerations and issues from gNB to Data Center locations. Understanding and experience with virtualized networks, orchestration and automation across a large network architecture. Thorough understanding of RAN/ORAN architecture described in 3GPP standards (Rel 15 & 16). BS or MS in Engineering or technical degree or an equivalent combination of highly related experience and education. 8+ years experience in the wireless industry Excellent computer skills with Microsoft products, Project, as well as database tools. Excellent organizational and problem-solving abilities. Must be self-motivated, able to manage simultaneous events efficiently Able to accomplish goals by working professionally with other team members. General Requirements: Has a passion for working on new technologies in a fast-pace and frequently changing environment. Must be able to effectively communicate with all levels of the organization through conventional methods (verbal and written). Excellent interpersonal skills including the ability to interact with technical and non-technical teams. This position requires working with a computer (keyboard/mouse), telephone, portable devices. Other duties may be assigned as required. Compensation: $73,100.00/Yr. - $109,600.00/Yr. From versatile health perks to new career opportunities, check out our benefits on our careers website.

Keywords: DISH Network Corporation, Littleton , RAN Tier II Support Engineer, Engineering , Littleton, Colorado