Senior Operations Engineer - St. Paul, MN or Littleton, CO

Company: Lumen
Location: Littleton
Posted on: April 8, 2021

Job Description:

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies.
The Role
The SR Operations Engineer is responsible for providing Top Tier technical support for ATOC customers and the Engineers and Technicians of the ATOC NOC. . This position assumes ownership, accountability, and will be a Subject Matter Expert (SME) within the areas of recognized technical expertise and provide technical, leadership, guidance, and assistance across different product segments. This work includes high-level trouble identification and resolution for unique, complex or chronic type network problems, i.e. hardware, software, design, or provisioning. The position will lead the development, evaluation and implementation of new and innovative principles, processes and applications. This position also has the responsibility to provide training and mentoring of Engineers and Technicians of the ATOC NOC.

The Main Responsibilities
Under minimal supervision and with subject matter expert level skills within more than one discipline in the area of Voice and Transport network, provides Tier III technical support both internally and externally to Lumen employees, contractors, vendors, and customers, as required.
--- Interpret and report on network anomalies to the team, management and customer.
--- Coordinate multiple groups internally and externally to provide seamless service to the customer.
--- Write documentation and provide knowledge transfers to users and support teams.
--- Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices.
--- Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
--- Must be capable of handling complex engineering assignments.
--- New product Testing and Certification.
--- Complete Roots Cause Analysist as needed following identified format.
--- Acts as primary contact for iQ+ networking product. This includes full end to end customer agency for iQ+ customers and acts on behalf of the customer in coordinating all repair and configuration activities.
--- Training, Mentoring, and ticket review of Engineers and Technicians of the NMS NOC.

What We Look For in a Candidate
Qualifications
--- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience.
--- Five years applicable engineering experience involving WAN Transport such as: MPLS, ATM/FR, MOE, and/or IP.
--- Expert knowledge of layers 1-3 of the OSI model
--- Working knowledge of layers 4-7 of the OSI model
--- Knowledge of IP routing protocols.
--- Must have exceptional verbal and written communication skills.
--- Previous network management experience with HPNAS, Concord, and/or Visionael, Visio diagrams, eHealth and EMC Ionix a plus.
--- Experience implementing, modifying, and troubleshooting VPN, Firewall, and Remote Access solutions.
--- Expert knowledge of BGP
--- Working experience with Managed Services platforms and solutions, such as multitenant log management, vulnerability scanning and reporting, e-mail security, key/certificate management, customer security service portal, etc.
--- Working experience with data center platforms, such as service provider edge/core devices, Ethernet switch platforms, load balancers, etc.
--- Working in Windows and Unix environments, including file structures, grep, and basic shell scripting

Senior Engineer Expectations
--- This position hours vary Monday through Friday with a weekend rotation. On call responsibilities may be assign on a rotational basis. Need to be flexible in hours worked.
--- Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices.
--- Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
--- Must be capable of handling complex engineering assignments.
--- May act as a technical project leader or provide work leadership for lower level employees
--- Requires limited direction and guidance.
--- Writing reports and proposals.
--- Giving presentations to customers.
--- Motivating staff and fostering collaboration.
--- Takes ownership of non-department customer related issues to ensure satisfactory resolution and/or departmental hand off with detailed follow up until resolved.
--- Ability to master new technologies quickly.
--- Attention to detail and organization.
--- Self-motivated; sets high personal achievement.
--- Customer first mentality. Champion complex customer repairs. Work directly with customers on long term repairs and facilitate the end.
--- Attention to detail quality control.

What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 247081
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range Salary Min : 71460

Salary Max : 159120

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range Salary Min : 71460

Salary Max : 159120

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Littleton , Senior Operations Engineer - St. Paul, MN or Littleton, CO, Engineering , Littleton, Colorado