Senior Operations Engineer - St. Paul, MN or Littleton, CO
Company: Lumen
Location: Littleton
Posted on: April 8, 2021
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Job Description:
About Lumen
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and
YouTube: /lumentechnologies.
The Role
The SR Operations Engineer is responsible for providing Top Tier
technical support for ATOC customers and the Engineers and
Technicians of the ATOC NOC. . This position assumes ownership,
accountability, and will be a Subject Matter Expert (SME) within
the areas of recognized technical expertise and provide technical,
leadership, guidance, and assistance across different product
segments. This work includes high-level trouble identification and
resolution for unique, complex or chronic type network problems,
i.e. hardware, software, design, or provisioning. The position will
lead the development, evaluation and implementation of new and
innovative principles, processes and applications. This position
also has the responsibility to provide training and mentoring of
Engineers and Technicians of the ATOC NOC.
The Main Responsibilities
Under minimal supervision and with subject matter expert level
skills within more than one discipline in the area of Voice and
Transport network, provides Tier III technical support both
internally and externally to Lumen employees, contractors, vendors,
and customers, as required.
--- Interpret and report on network anomalies to the team,
management and customer.
--- Coordinate multiple groups internally and externally to provide
seamless service to the customer.
--- Write documentation and provide knowledge transfers to users
and support teams.
--- Performs engineering work and applied research, development and
design of new projects, to include design, fabrication,
modification and evaluation of equipment and devices.
--- Analyzes complex local and wide area network systems and/or
customer network environment, including planning, designing,
evaluating, selecting operating systems and protocol suites and
configuring communication media with concentrators, bridges and
other devices.
--- Must be capable of handling complex engineering
assignments.
--- New product Testing and Certification.
--- Complete Roots Cause Analysist as needed following identified
format.
--- Acts as primary contact for iQ+ networking product. This
includes full end to end customer agency for iQ+ customers and acts
on behalf of the customer in coordinating all repair and
configuration activities.
--- Training, Mentoring, and ticket review of Engineers and
Technicians of the NMS NOC.
What We Look For in a Candidate
Qualifications
--- Bachelor's degree in Computer Science, Engineering, a related
field, or equivalent experience.
--- Five years applicable engineering experience involving WAN
Transport such as: MPLS, ATM/FR, MOE, and/or IP.
--- Expert knowledge of layers 1-3 of the OSI model
--- Working knowledge of layers 4-7 of the OSI model
--- Knowledge of IP routing protocols.
--- Must have exceptional verbal and written communication
skills.
--- Previous network management experience with HPNAS, Concord,
and/or Visionael, Visio diagrams, eHealth and EMC Ionix a plus.
--- Experience implementing, modifying, and troubleshooting VPN,
Firewall, and Remote Access solutions.
--- Expert knowledge of BGP
--- Working experience with Managed Services platforms and
solutions, such as multitenant log management, vulnerability
scanning and reporting, e-mail security, key/certificate
management, customer security service portal, etc.
--- Working experience with data center platforms, such as service
provider edge/core devices, Ethernet switch platforms, load
balancers, etc.
--- Working in Windows and Unix environments, including file
structures, grep, and basic shell scripting
Senior Engineer Expectations
--- This position hours vary Monday through Friday with a weekend
rotation. On call responsibilities may be assign on a rotational
basis. Need to be flexible in hours worked.
--- Performs engineering work and applied research, development and
design of new projects, to include design, fabrication,
modification and evaluation of equipment and devices.
--- Analyzes complex local and wide area network systems and/or
customer network environment, including planning, designing,
evaluating, selecting operating systems and protocol suites and
configuring communication media with concentrators, bridges and
other devices.
--- Must be capable of handling complex engineering
assignments.
--- May act as a technical project leader or provide work
leadership for lower level employees
--- Requires limited direction and guidance.
--- Writing reports and proposals.
--- Giving presentations to customers.
--- Motivating staff and fostering collaboration.
--- Takes ownership of non-department customer related issues to
ensure satisfactory resolution and/or departmental hand off with
detailed follow up until resolved.
--- Ability to master new technologies quickly.
--- Attention to detail and organization.
--- Self-motivated; sets high personal achievement.
--- Customer first mentality. Champion complex customer repairs.
Work directly with customers on long term repairs and facilitate
the end.
--- Attention to detail quality control.
What to Expect Next
Based on your job application information you may be given the
opportunity to complete a video interview immediately after
applying. This will include a set of questions for you to record a
response to in addition to Game Challenges. Completion of this
video interview is a requirement in order to be considered for our
open position. Now not a good time? No worries, we will also send
you an email with a link to complete the video interview. We
strongly recommend that you complete this within 5 days of your
application date.
Requisition #: 247081
EEO Statement
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Salary Range Salary Min : 71460
Salary Max : 159120
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information here. We're able to answer any
additional questions you may have as you move through the selection
process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
provisions.
Salary Range Salary Min : 71460
Salary Max : 159120
This information reflects the base salary pay range for this job
based on current national market data. Ranges may vary based on the
job's location. We offer competitive pay that varies based on
individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in
and for which you believe you are qualified. To learn more, you are
welcome to discuss with us as you move through the selection
process.
Keywords: Lumen, Littleton , Senior Operations Engineer - St. Paul, MN or Littleton, CO, Engineering , Littleton, Colorado
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